Thread regarding Xerox Corp. layoffs

I developed the Triage concept and then was the Triage lead for the process on NA A4 products out of Wilsonville Oregon for 20 years.
I had done work with PARC for a time while they tried to develop a method to extract data from Xerox data sources in attempt to build AI and to make this comment short, They gave up.,
So if Xerox comes out with AI it will more like AG. (artificial guessing) :-)
In order for AI to work you have to have Real intelligence building it and as far as I know were all gone...
If some one wants to know how to build triage for xerox machines let me know. :-)

EVERY SINGLE MEETING that I'm in, they are pushing these nonsense RPA robotic process automation "savings" on us.

The main problem though is that as soon as you change a business process you almost always have to reingeneer the RPA, which requires IT resources.

Oh, by the way, IT spending is on hold.

This is the worst use of robotic process automation ever. Sadly Steve B and Naresh drank this by the gallon. What’s next, blockchain -based supply chain improvements? Waiting for customer satisfaction on this to trickle up to review sites and market ratings services.

This is the funniest thing I've ever heard. As someone who is well familiar with the knowledge base on which this concept is based, it will be a fail. All the people who put information into the knowledge base as well as the people who ran it are all gone. Good luck with that!

What's hilarious is that sales still bring customers through and our admin dept is empty and they say " all your billing is local" or "the rest are at lunch right now", OMG you freaking liars!!!

@@syz+13UDO7Na - COS still ships most of our supplies directly (drop ship HP toner), but the ordering goes through HCL and is constantly effed up.

Any cores remaining that still ship supplies? Or the HCL tour hasn't reached you yet?

I called the hotline for a C60. "What's a C60?" was the reply. I hanged up. Experience is no longer valued in the dash to reduce cost. Like a fat lady k–ling herself with a corset and bad makeup.

Well, between dealing with HCL and a robot, maybe dealing with a robot will be a less painful experience.

If this does transpire, we will lose most of our remaining market-share. Our live Call Center/Help Desk had been a key differentiator (for decades) in a significant number of deals. Especially net new sales that you bring in for a tour to see the facilities and the support structure (all gone from the Admin/Billing/Aftermarket standpoint now).

Painful to watch the demise of once profitable and customer-centrict cores :(

i cant see many customers using this app

OP, when is this starting???