Please read, watch and share, seems like this is making the news a lot lately and it's time our country knows this is happening!!
https://www.thenewamerican.com/usnews/immigration/item/35092-americans-are-being-forced-to-train-the-foreign-workers-who-ll-replace-them
@1yvf+13V1nk04
As far as I know, Xerox outsources to Conduent in Mexico for its Latin American market as well as some of its US/Canadian market.
This being said, Xerox has decided to get a new dance partner (HCL Guatemala, India and the Philippines)
They are in transition right now so it's a matter of time before the Mexican folks lose their jobs as well...
So the current call centers sourced from Conduent will be moved to HCL? Based on what I've seen with the Conduent centers I'm not sure that's any worse.
@nho+13V1nk04
Yes. Conduent. Who is also losing the contracts they have with Xerox for HCL. toot toot
Wrong again! This is the new global economy enabled by technology and education. It is not going away. Prepare and quit whining. Nobody cares.
We still have our service dispatch people, but our call center (orders) is being transitioned to HCL. They should all be done in the next few months.
If companies have locations around the world then yes hire locally, but when you have highly qualified workers and tell them they have to train a cheaper worker to do their job at substandard levels in another country all because the high up executives want to pad their pockets with more cash is wrong in every way and if customers knew this they would not be happy and quite frankly should pay less for our services because they are getting less!!
Yes our core has call center for service, supplies were outsourced but HCL cannot handle it so our core has to keep helping with supply orders
Are there any call centers left that are not part of HCL?
That’s the answer to a different question. You are describing outsourcing anyway. What I am asking is how would you all determine the “proper” country to house jobs considering XRX does business worldwide. FYI, XRX has jobs that were moved to a low cost country where the workers are employees. Not all HCL...
Offshoring: overseas company charges a fraction of the cost to do work onshore employees do, but as a service without commitment to quality or schedule. ThoSe that measure it find they are getting a fraction of the quality, output, and on-time delivery.
With direct overseas hires you have recourse if they don’t perform. Depending on geography and cultural norms, you may get multiple individuals performing behind the scenes but the more prevalent t scenario is multiple paychecks going to the same person. We see this often and have some success dealing with Indian law enforcement to bring charges.
How do you draw the line between offshoring and simply hiring outside of the US for multinationals doing business all over the world?
Pretty sure this is called capitalism.
That’s not a slam on capitalism, it’s simply a recognition that the focus here is on cost and profit. I’m neither defending nor attacking it, simply observing.