Thread regarding Lowe's Cos. layoffs

New CS desk update.

Anybody have pictures of the new layout? Post them if you can.

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Post ID: @OP+13aCeuvs

8 replies (most recent on top)

In my store, this change was made months ago.

The CS desk side facing the store, in our case, paint, is sealed off. There are retail items there. It is about 4 feet high, then a piece of glass runs another foot high running the entire length.

On the other side; if you're standing in the CS area facing the customer side: yo the far left is a register for internet orders (PUIS), then an opening to get in or out of CS, then the counter runs the length to where the main entrance is. There are 3 more registers for returns.

The only way to get to CS or PUIS is from the angled entry from the main entrance door.

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Post ID: @1bzp+13aCeuvs

Rome is burning and your concern is the front desk design?

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Post ID: @1vye+13aCeuvs

I feel ike the explanation is always that the changes make everything more efficient or somehow it is an improvement or streamlining or whatever. One ASM I worked with said the desks cluttered things up and now there is more selling area, so if they were to present it that way, it would make more sense. I feel like oftentimes, the moves the company makes, especially the most drastic ones are meant to inconvenience the associate and piss us off and make our lives miserable. Lowe's was never employee-friendly but now it is even less so. There are companies that are known for being employee-friendly such as Costco, Wegmann's, Stew Leonard's and others but you could never say that Lowe's was the least bit accommodating.

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Post ID: @1ahm+13aCeuvs

I feel ike the explanation is always that the changes make everything more efficient or somehow it is an improvement or streamlining or whatever. One ASM I worked with said the desks cluttered things up and now there is more selling area, so if they were to present it that way, it would make more sense. I feel like oftentimes, the moves the company makes, especially the most drastic ones are meant to inconvenience the associate and piss us off and make our lives miserable. Lowe's was never employee-friendly but now it is even less so. There are companies that are known for being employee-friendly such as Costco, Wegmann's, Stew Leonard's and others but you could never say that Lowe's was the least bit accommodating.

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Post ID: @1seb+13aCeuvs

Returns, pickup, and customer service all at one desk at my store. When the in-store pickup desk went away they just doubled up on the work the one cashier was doing there. Waits of over half an hour are not uncommon at my store. Want it loaded? Another half hour wait.

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Post ID: @oji+13aCeuvs

Returns, pickup, and customer service all at one desk at my store. When the in-store pickup desk went away they just doubled up on the work the one cashier was doing there. Waits of over half an hour are not uncommon at my store. Want it loaded? Another half hour wait.

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Post ID: @tmz+13aCeuvs

I have no idea what it looks like, just read at Lowe's Reddit that it's rolling out and it looks like a Target customer service desk. You are right though I didn't think about having never seen pictures posted here. 🤷

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Post ID: @mns+13aCeuvs

Links to pictures, no images here at the Layoff from what I've seen.

BTW, are they dredging up the Northlake re-make of the front end?

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Post ID: @fqr+13aCeuvs

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