Thread regarding Lowe's Cos. layoffs

You can call the altert line or District HR

Why are you folks still working at Lowes??? There are plenty of jobs out there that pay better than what you now have and with hours that work better for an adult with family.

Target, Aldi, Lidl are all advertising for work for starting at $13.50 per hour.

Why do you continue to allow an ASM or SM to talk to you like you are a child and continue to slap your wrists anytime you have a question.

84 Lumber is looking for assistance - Professional Installation LTD is hiring in Fallston MD for people with experience in window and door installs.

Don't let those aholes at Lowes continue to demean you.

If that happened to me I would not sign it and I would proceed to berate whatever manager was trying to write me up. I have over my many years had a customer walk up and press the help button (right in front of me) when I was obviously already 3 or more deep with customers. I politely tell them I am the only one here and I will get to them ASAP. I also politely ask if they have any additional shopping to do that they may want to go do that first and then come back. I have had a few walk up to customer service and complain that I "refused" to help them. You know what, you can't fix self entitled / self centered people and just because you make a scene doesn't entitle you to jump to the front of the line.

As for directing someone vs walking them, the actuality is we simply don't have enough staff (especially now with all the payroll cuts) to be able to walk everyone that asks where something is. Also it depends on what they are looking for. If they are looking for air/furnace filters (which encompass half an aisle) I will tell them the aisle number. If they are looking for a 1/4" compression union (something specific and very small) I will walk them unless I am already with customers. I have been at my store for enough years that more times than not I can tell them fairly accurately (e.g. aisle 14, second bay on left, down by your ankles) where something is. If that isn't good enough for my management staff then they need to staff better.

I .. Can't even read this stuff, getting old little hands has his mark on direction plus insider trading on corporate.Glad Weber sold at 113... Be strong people have work ethics,and know when to say when.

I thought EthicPoint is no longer available to us.

Your can write your side of the story on your write up.

Just document why you couldn't walk them.

It sounds like there us more to this story though. Why would a customer track down a manager because you did answer there question as to where something is in the store. Why wouldn't they have just gone there and be done?

Probably got caught by a people leader on his way up front to give another cashier her bone-is.

In efforts to ensure that SMART training standards are being implemented and enforced equally to concerned, going forward prior to beginning your shifts always ensure your personal mobile phone has been fully charged and functioning. Please ensure that the picture function is in premium operating capability.
Upon clocking in, ensure you have said device on your person at all times.
As YOU professionally and ethically perform your job function be mindful safety concerns and of instances impropriety. Ensuring that you are able to photograph potential instances of area management themselves proceeding to POINT customers to locations of products, forward said photographic documentation to not only ethics point, AREA HR, as well as corporate HR making Your concerns known that not only is store upper management REFUSING to follow and implement Corporate policy, also make known your concerns that said personnels' blatant disregard for for company policies is having a negative impact not only on customers, it continues to allow for the establishment and cultivation of toxic culture within the Store. Do this, NOT one time BUT EVERY TIME, also remember to save said photographic images to not only your company employees, but YOUR personal email as well. Sadly company digital media can have issues, you are doing your part in protecting the photos.
It is Your dedication to corporate value and the establishment vision as well as protecting customers that is driving YOU to document and report critical failures within your store family.
Kudos sir. You are to be applauded.

Don't even point. Just emphasize that you're helping someone else and you'll help them when you're able.

And if management has a problem with THAT, go ahead and follow through with what they want. If you're the only one at returns and there's a line on both sides of the desk and then someone wants to know where the thermostats are, just leave the desk and walk them over to the product. If someone stops you along the way then leave thermostat lady in the dust and leave with that next person.

The new SMART "Training" given by the SM includes the statement to walk customers "unless juggling multiple customers..... if all are involved." More double speak and changing the rules or just plainly doing whatever one wants regardless of anything to the contrary.