Not even close ....
7 replies (most recent on top)
I’m no longer with Xerox ....
Worked in customer support ..the message below was a fairly typical complaint these past 4-5 years.
Competitors just might be on this site, no!!!
If the message below is for real, I would suggest emailing the CEO and not posting it here. When you experience things like this, the top won't know about it unless you let them know directly about.
If you think it's bad for you, try being a customer of yours. Our billing hasn't been right since we got our machine and I'm about to push it out in the parking lot and tell them to come pick it up. I'm sick and tired of talking to one country for one type of question or issue, another country for service issues, and yet another country for billing. And none of the call centers seem to have been trained in English.
I've had Xerox equipment since 1995 and I've supported this company through many different types of issues, but I'm done. When I have to spend time trying to fix YOUR mistakes, just so I can get MY money back, instead of focusing on my OWN business, it's gone way too far.
Good luck Xerox, but I'm not sure luck will even help you now.
Not even a little bit.
Nope