Thread regarding Southwest Airlines Co. layoffs

Customer is not always right!

Can I get laid off? Please?

I'm really getting tired of having to pretend even the rudest and verbally abusive customers are right when they obviously are not! And I am definitely over being lectured by my manager in front of said customers if I wasn't absolutely, one-hundred percent accommodating to their every whim.

I have friends working the same job as mine in other airlines and they are shocked when I tell them what I have to put up with.

Who came up with this "customer is always right" c-ap? I'd like to have him take over my job just for a day, then let's see if that motto sticks.

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Post ID: @OP+13zfcPq4

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Agreed ! The whole 'customer is always right' biz is BS. Over time it's totally been taken to another level and abused by people now.

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Post ID: @mei+13zfcPq4

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