It is ironical about Blackboard being put into runoff, because while Blackboard was in development from the time BD was hired, he said in 2018/2019 he wanted AIG to be like Blackboard, though the company was expected to sell its first policy in December 2020. The person hired to lead Blackboard was previously appointed head of AIG Europe, and was laid off while preparing to move to NYC, BD and all his executives have been a disaster for AIG. AIG was a premium insurer and all the executives post Bob Benmosche, kept cutting expenses replacing experienced staff, with a lot newbies who new nothing about insurance or service, reduced the company unable to support their existing base. The insurance executives saw the writing on the wall and moved with AIG's clients to the competition.
AIG products were always sold at a premium because of the premium service it provided, but no longer. AIG is a company that is dying slowly with no hope of resurrection and as it goes down to being a shell of its former self, the management will continue to keep cutting expenses till AIG has no intrinsic value. It has no market leading products that anyone is clamoring to buy!!!