Because of unrealistic hours, the pandemic caused a sh– show in stores in March. It was unsafe and scary. Two employees taking on hundreds of customers. The best way to prepare for another surge in the future is to increase payroll now, and not let the algorithms in my Schedule continue to cut hours based on current foot traffic. There needs to be a more stable budget week to week for safety purposes. This pandemic has shown how much financial resource the company has been hiding away.
It seems like the higher ups calling us heroes only makes them feel all warm and fuzzy inside, but just makes frontline workers and in store management more cynical.