"But when he called his student-loan servicer, Navient, Smith was told that he is among the millions of borrowers making payments on commercially held loans who are excluded from the stimulus law. It suspends payments only on federally held loans, not loans — like Smith’s — that were made through the Federal Family Education Loan Program, or FFEL, and are commercially held but federally guaranteed. 'I was horrified when all this came to light to me,” Smith said. “I was like, ‘What? How is this possible?’"