I have represented them as an agent for a very, very long time and worked at Xerox before that. It was a great company for most of the years I've worked with them and made a lot of money. A few years ago all that changed, the sales goals are impossible to achieve, and the support is nearly non-existant. We pretty much do most of Xerox's work now in order to keep our customers happy.
Probably the most ridiculous goal they have is double digit growth year over year when print is declining about that same amount! Hilarious!