Stores in Houston Texas requiring reps to work 5 days a week. Next week. National hotspot, yet requiring all reps in store. 2-3 days a week doing salesforce calls all day to ask about my Verizon app, other 2/3 days helping customers. Already at 10 people with police officer....without customers that come in the stores in groups. What CDC guidelines. Told to shut up by Director and DM
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Now you know the answer to that. They’re all about their politics,
They don’t care. It’s all about the bottom line and shareholders.
And then there is this @vzw
One SM in my store can't figure out why our survey score for the month can't get over 75% while helping the general public. The retail survey they are using has a base rating and results of 70 and 80% ! Most companies would love 70 to 80% positive surveys,Verizon has upped this to 100% and 90%yes something to strive for, if not realistic. So the managers are running the store with the surveys over their reps heads thus making the stores BAU and very unsafe. So with commission compensation performance by surveys its a win to drive down payouts regarding commission This measurement is a win win for Verizon. Also, can you the team animosity toward a rep or reps that get a few bad surveys? It can cause a hostile work environment for those reps by management and other reps. They should take the surveys and make them less critical factor regarding team commission.
Come on Verizon offer vsp to the front line employees! 3 weeks for every year worked and 1 year of benefits for the transition. Reps with 10+ years would jump at this. Look at the money saved by doing this. You can replace them with part time employees at a much lower rate of pay and water down benefits with less vacation acrument. It will just speed up your short and long term goals for retail!
Well at least we still have hazard pay like other businesses around the country....oh wait.....
The covid rules for inside the retail store specifically states a 1-1 customer rep ratio. I work in a store in the Northeast . Yesterday there was 4 reps and 1 manager working with a consistent total head count throughout the day of 12-15 people. Per Verizon’s own rules it should have never been more then 10 ! This doesn’t even include the random people being let in to pay a bill ! All the while as cases are getting worse not better in the country.
10 or less!
This is ridiculous. So they expect only 1 customer in store? Or what’s the deal with the capacity in these stores?
The fact that DM and up are all working from home says EVERYTHING
Verizon is desperatley trying to make brick and mortar profitable again in an age where physical stores are relics. They will fail and mass store closures are not far off.
No they don’t care. It was all a show for Forbes. The pulse survey was about how can digital be better, not how do you feel about safety. It’s sad. I don’t want to bring covid home. Quit the push to trial Houston region to have all employees in the store! Try Iowa, or Alaska. Not a covid hotspot with multiple closures. Shame on VZW
There are stores that have had multiple outbreaks in Houston.