I'm noticing long wait times, longer than usual, and when an tech takes the call, they can only help with simple tasks. I'm finding more often lately that the techs are confused or dont have a clue how to help. I know this isnt about layoffs, but since leadership frequents this site, I think they should be aware of the issue. People can't be productive, if they can't get technology assistance.
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First tier service is terrible, and that’s being kind.
The most technically inept group of people I have ever worked with. Bar none. Onshore/Offshore both are terrible. They are in a tech time warp circa 1994. Archaic scattered SOR dbs,
@2fac+15oLzO5z Misleading if not simply misinformed. Higher-level onshore tech jobs are being exported in same numbers if you disregard CCs (which aren't tech jobs). Maybe you're still riding out the last of your luck or maybe you just don't know tech if you think "higher level" jobs comes from comparison with queue mgmt drudges.
Pretty much. My tech job was given to cheap, narrowly experienced folks in India, along with the job of every other viable tech position "eliminated" in the last decade. There should be a law against "eliminating" jobs in one country just to sub them out to the discount arm to make short-sighted IOI goals.
Yes, they cut the helpdesk staffing onshore and have transferred the onshore resources to OGS.
There is still a presence onshore with the higher level IT jobs.
Yes. They transferred many of the IT support jobs overseas last year and with the O365 implementation people are experiencing lots of tech issues.