Thread regarding Verizon Wireless layoffs

How Strict is Telesales/Care Advocate?

Like, will I get in trouble for stepping away from the phone for 5 minutes? Will I be hyper-monitored?

I’m so worried I’m going to hate being in a store, but the uncertainty of a WFH position is even scarier to me. I don’t want to be micromanaged, and I heard that the new process in stores will make things easier with team quotas, e.g. less micromanagement, more focus on making customers happy, etc.

by
| 1947 views | | 16 replies (last )
Post ID: @OP+162hwiyS

16 replies (most recent on top)

Yes with lower head count and closing stores as well wfh is the new normal

by
|
Post ID: @4nby+162hwiyS

If it was true Team selling you would not keep your sales ID you would have one store id, since thats not happening they can target reps for Kpis and surveys ! Surveys during a pandemic that's employee centric!

by
|
Post ID: @2cjf+162hwiyS

That's what they want! 6 months from now when all the people making too much/not happy because they aren't making 100k anymore/ people not willing to move down to 32/ can be intimated into leaving once those people are gone... I got a secret for you.... Come real close... Half of those managers are going to be laid off.

by
|
Post ID: @2tpu+162hwiyS

I don't know why the thumbs down because the same thing is happening in the store I was redeployed to. So the person or persons who is doing this must be Management. The one thing that has not gone away is the pandemic. The only thing changed in the last month is the stores are getting busy. One thing that has to be done is getting all these Managers on 1 page with some retraining? Yes, the stores have be profitable, but I think the morale problem will be enormous with the team selling concept. Thus the " heavy hitters" will start leaving and will be begin the mass exodus of reps leaving the company.

by
|
Post ID: @2yuy+162hwiyS

It won't stay like that. Trust me those people are either gonna quit or get fired.

by
|
Post ID: @2dla+162hwiyS

You thought you were mictomanged before, just wait till you get back to your store! Its become a constant minute by minute update on ard,tmp, credit card, and the constant mantra about the surveys! This while doing inventory, doing in sore pickups, While store managers talk about what their having for lunch and greeting customers at the door and never logging into accounts because they might get a bad survey! So imagine a team member getting a bad or few surveys, it can become a hostile work environment for that employee. While Managers tell you its BAU with yellow hazard tape up, spraying liquid from a bottle where the customers were just standing, very few phones on display, not much in accessories too show. Stay home unless you have a store management team thats proactive and leads by example not just hanging out and delegating everything.

by
|
Post ID: @2cel+162hwiyS

Y’all working in the wrong industry concerned about the uncertainties of any function or role in the company at the retail level! Get real! Just do your job!

by
|
Post ID: @2ohx+162hwiyS

I’m currently in the store but a previous winback rep when it was an actual department instead of a Care - Pro. My time in the center was great. You have adherence to schedule that is one of the kpis and with that you can be around 16-18 minutes out of adherence per day to make goal (the means going late to your breaks, lunches, personal time) so as long as you’re good at taking your breaks and lunches on time as well as clocking in on time then you have about 16-18 minutes daily to mess around with.

by
|
Post ID: @2ibm+162hwiyS

Did someone literally just say that micromanagement in stores will be gone? Let me catch my breath. We work for the same company, right?
Our DM was yelling about ARD mid pandemic with 4 reps in a crazy store. Management will CONTINUE to be up your @$$. Fill that in store order, stock those shelves; why is your PT poor today ? Are you bringing up TMP?
On a team commission, don’t expect to be hanging out off the floor. Your coworkers will hold you responsible too.
With EVERY change tossed our way we are promised less micro management in stores. It will NEVER. HAPPEN.

by
|
Post ID: @1jby+162hwiyS

You will he given a schedule and expected to adhere to it.

On a typical 8 hour schedule, your first break will likely be 90-120 minutes in. Followed by lunch ~2 hours later. Followed by final break roughly another 2 hours after that. This is a very reasonable schedule.

If you have to use the restroom more frequently than every 2 hours, then you should see a doctor for a workplace accommodation. Those are easy to get if it’s legitimate. If you’re just being lazy and/or not managing your time well, then it’s not the job for you.

by
|
Post ID: @1pza+162hwiyS

Same same
Only reason I might go back to the store.

by
|
Post ID: @1zyp+162hwiyS

I know there is uncertainty in the stores, but from what I’ve heard, a lot of the things we hate — micromanagement, coaching, content transfer — are going away. Won’t stores be easier?

I’m just worried about my freedom to say, use the bathroom as a WFH rep. I want more autonomy. The stores took that away long ago, but it seems like Verizon is ultimately trying to level the playing field in the stores and maybe, just maybe, make us less miserable in the process. I was a middle of the pack rep who took care of people and had insanely high NPS/RIS, and I’m making people happy on the phones in current WFH capacity. I just worry that the wrong supervisor will make me absolutely hate the job, or that every single minute will be documented and monitored.

by
|
Post ID: @1quu+162hwiyS

If you don't like being micromanaged, this is not the position for you.

by
|
Post ID: @1bxx+162hwiyS

If you want a longer career go home based via Care. If you want to role the dice go back into a store. Just know most stores have self checkout, so Verizon will start implementing this soon.

by
|
Post ID: @aip+162hwiyS

I’d be more worried about the uncertainty in the stores. What is the magical headcount ? Nobody has been informed. Touchless is navigating towards “ rep- less” with some locations solely designated for ISPU. We are test dummies for the software they have been rolling out. Scan , scan, scan. Everything will be done via kiosk soon enough.
Store Team goals will be broken down among reps, so you will still be held accountable for individual numbers. Don’t kid yourself.
This is yet another transition that won’t end with us trying to find a non existent “ safe” position.
May the odds be ever in our favor.

by
|
Post ID: @msc+162hwiyS

Depends on the manager and your performance. If your a high performing rep, then you might not be talked to, but if you're underperforming... Expect to be talked to, written up, and pushed out the door. Most sups I've worked for don't micro manage high performance.

by
|
Post ID: @mrl+162hwiyS

Post a reply

: