Per discussion with a claims peer today per a senior lead:
- Esurance claims process and structure to be implemented completely from top to bottom and start to finish. Esurance claims process and structure deemed to be more streamlined and less souls needed. All claims areas and departments to be impacted in some way including re-organization, education of implemented processes, movement of employees to other claims duties, and lay offs.
- There will be some movement of roles from claims to customer service.
- August 3rd to 7th expected time frame of large scale communications, learning of some fates (cutting of souls) and all assessments ordered from employees where applicable. A few areas of claims received assessments as of this past Wednesday through today.
- Lay offs to impact Allstate claims much more than Esurance claims. Regional specific claims roles pretty much eliminated with bare minimum for specific state needs as required. Very few of these roles will be left.
- There will be promotion opportunities out of this.
- Esurance personnel to be put into senior claims leadership positions to oversee this change in claims operations and continued application of claims enterprise under this new process and structure.
This is all I was told. I do not have the exacts of specific roles, regions/areas, and office/site locations.