I've been on furlough since May from XBS. Are we going t o be laid off? Does any one out there know WTF is going on? Please post any info.
8 replies (most recent on top)
Some good news, Saxon today brought back a few techs from furloughs. Definitely needed it, overdue. Response time might go from 3 days to 2.
Listen, no need to be nasty to each other, we are all getting screwed, the customers are getting screwed, Xerox does not care, they want everything outsourced and I mean everything!!!
They don't care that India takes 2 weeks to answer an email, they don't care that the customers can't understand who they are speaking to, they don't care that the billing is F'd up, they don't care that the AR outstanding $$$ is through the roof, they don't care about me, they don't care about you, they freaking took $600 million dollars they got from the govt due to Covid, oh not to bring employees back or people back to full time, they took it to pay their shareholders, that should tell you everything you need to know about this horrible, scum of the earth company
Sorry to break it to you, all XBS call centers will be eliminated. Call takers do not hold enough value to be kept local, your not customer facing, techs are. Calls for OOG and supplies have already been moved to HCL for majority of cores. It's in Xerox plan and nothing your core leadership can prevent. Xerox dictates the moves, not your core President. If your core call center hasn't received notice yet, it will soon.
And techs are not ok, they cannot catch up with calls. Customers are frustrated. Sales are upset. Ignorant statement made
I am one of those "worthless" call center employees. While I agree, we could have furloughed people. I strongly disagree with Xerox Direct and HCL being able to handle it. What would you do with the non- xerox product customers? Current customers refuse to call Xerox Direct because of the hold times and not getting service. Xerox wants the customer to fix everything themselves (so I guess we don't need techs.) HCL has ruined the supply chain. Customer Care is constantly getting calls from upset customers not being able to understand the the person in supply. Who is going to coordinate with Barrister, Konica, and all the other OOG providers? I want our techs back too but in reality we are doing ok without them. We need a few back but not all.
Not looking good for techs that were furloughed. I've submitted service forms, stats, reached out to HR, it's highly doubtful to bring a team back at this time. I'm still hoping to get 1 tech back. Xerox should have furloughed my cores worthless overstaffed call center, they could easily forward calls to Xerox direct or HCL. Techs keep equipment running and customer happy. Not anymore. Good luck to sales trying to get renewals with 3-5 day response time.
X revenue down 30%, don't plan on coming back, heard those with reduced hours not moving back to full time either even though 90 days coming up
Your manager needs to make a business case for bringing you back like showing sla not being met. Doubt most managers know how to run this report.
Sorry to hear that you were furloughed.
However, if you are looking for strategic information, those in the “know” are very few & not the types to be posting this information on public sites and forums.
But if you want to take an educated guess, look at the revenue numbers that XRX posts tomorrow morning during earnings call. It will give you an indicator of the health of the company & whether you (or your colleagues) will have jobs at this company going forward.