This has to be the stupidest metric in the world we are a sales organization we sell things. Does it really matter how we process it at the end of the day no. These metric is being micromanaged to death having to check in with leadership if we can't do touchless.
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Express rep job posting....
What you’ll be doing...
We are looking for people who want to be a part of an exciting and brand new type of retail concept that will lead the way in digital self-serve experiences. Verizon Express Store is a new retail store, built for the customers who want a quick and easy solution to their need through digital self-serve tools. As a Retail Specialist, you will use your outstanding interpersonal skills and passion for technology to create the ultimate in-store experience. You will leverage knowledge of Verizon and the digital self-serve tools available to the customer to make it simple for our customers to do business with us, and ensure every interaction is a positive one.
Welcoming and introducing customers to store features while familiarizing them to the new store design.
Inspiring and exciting customers to engage in our digital, self-serve options and fielding any questions to improve their experiences.
Providing our customers with a basic understanding of the functionality and the value of our products and our accessories.
Supporting daily business operations, including picking and packing customer digital orders, managing inventory, and auditing cash receipts daily.
Empowering customers with the knowledge and tools they need to maximize their experience when using their devices.
Managing opening and closing of store.
Tell me this isn’t EXACTLY what we’re already doing...just with masks
If you want to see what’s in store just go to the job boards and read the description of the express store specialist, it’s EXACTLY what we’re doing in retail right now
Touchless is just an express store.. get ready
China virus makes front line people a giant liability. Automation followed by store reduction which coincides with staff reduction.
You can thank your “fearless leaders” in the West area for the express store ideology. They have no fear of eliminating front liners to enhance their standing at the top.
It’s called express stores. Get ready
Telesales will do they heavy selling with everything going to digital.
Yeah the current European leadership is here doing what the board wants. Axing as many living human being employees as possible.
This is not a safety issue. This is training the customer base to start doing things geared towards online purchases in the future. It’s a metric because touchless transactions will lead to more profitable rep-less transactions.
I mostly agree that as long as the transaction is processed, it shouldn’t matter how. However, the touchless initiative is also part of the safety protocol. Doing it is leading by example and sending a message to employees and customers that employee safety is a priority. We’ve got enough safety violations without pushing back against something that really does make your job easier if you just try.