I am completely unhappy with changes and decisions Verizon had made as a company that could have produced a better employee experience. Instead they chose to go against making their frontline employees happy. Now I’ve been with the company for about 3 years. I have seen a lot of change. This year is starting to take the cake easily. Now before I bash, I would like to say I was greatly appreciative of Verizon during the shutdown with the 100% pay. I’m sure we all were very thankful for that. I still do not believe that gives Verizon the right to come back and screw us afterwards. First it was commission. They swore up and down you could make way more money. Lies. Multiplied on both metrics and barely made 1000. Even with the increased base pay it didn’t add up. Now we have a new scheduling system that is screwed. If I have a doctors appointment or I need to coach a game in the future I have to take a vacation day or personal day. I can’t simply ask off. That’s ridiculous. Furthermore, during all this uncertainty in the world the 4 day on 3 off system was perfect. It kept exposure low because we aren’t at the store as much and we also got a bit more time off. Took that from us. And not only Did they take that they also missed the opportunity to finally shut down Sundays. That would have been a huge win for front line employees. Hey they did steal an hour from Sunday though and tack it on to Saturday. Couldn’t leave us with a win at all. Why is there a need for us to be at the store from 10-8. There is not that much traffic! And sundays are even worse we are literally just sitting here. Who are we serving? I get you want to buff your 4th quarter numbers, but sacrificing us in the midst of a pandemic isn’t the way. It’s gotta be so easy to make that decision when the big wigs work from home. And the touchless metric is a joke. They want us to do all these transactions without touching only to put on screen protectors and transfer content on dirty phones. How does that make sense? We aren’t 1:1 with customers anymore. The managers let everyone in and just throw them with a rep. It’s ridiculous. Obviously I know that I don’t have to work here, but it’s the situation I am in. We aren’t a priority at Verizon and never will be. People who think they know what’s best for us don’t even visit stores hahaha. They don’t see what it’s like at all. Or even care to ask us how we feel. The uniforms are still awful btw! Don’t ask for feedback and not use it. I’m not the only one who feels like this! My whole store agrees with me. That’s saying a lot!!! Listen!!!
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School and my parents taught me that before I had my first job. You serve as they want for as long as they want if you get anything more than that it isn’t for you it’s for them.
I agree totally reach out to hr and complain my store has. They hope people quit that is why they do not care how short staff all the stores are. We are front line essential workers they took away the hazard pay. They have us working on Sundays while they are at home enjoying their day. We are all over worked and under paid and the moral is in the toilet
very true words. we literally give them feedback over and over and over. Pulse survey after pulse survey. I have yet to see a change in our favor.
They don’t listen they ask for “feedback” and if it’s not what they wanna hear they look the other way. Same thing w uniforms and masks. They kept switching uniforms left and right and they finally land on the worst option and refuse to change it??? I get u can’t make everyone happy but at least make most ppl happy and the few that aren’t too bad. Bottom line they don’t listen unless you throw the “U” word and then they panic like fish out of water