Thread regarding Bank of New York Mellon Corp. layoffs

Outsourcing to India

I hate to write this....
But it’s a truth facts
Working with them is a real pain as they takings their own sweet time to process!!!!

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Post ID: @OP+16WhBaVP

3 replies (most recent on top)

A lot has to do with training. They suffer from an highly acute lack of training. For the on-shore managers and teams who treat the off-shore teams as co-equals and train them sufficiently, performance is equal on-shore of-shore.

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Post ID: @4nbr+16WhBaVP

Didn’t we jettison that idea 17 years ago after in depth review of customer complaints regarding unsatisfactory responses from India CSRs to issues? I hope never again to read anything approaching the insane responses which were sent to our customers.

Our customers most certainly would still prefer the same level of professionalism and accuracy in problem handling that we all expect when we call our financial institutions.

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Post ID: @2daz+16WhBaVP

Do the needful and stop complaining. It's only been about 12 years of this nonsense.

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Post ID: @qns+16WhBaVP

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