Thread regarding Frontier Communications Corp. layoffs

Frontier South Texas

The management has been telling us to close out jobs that aren't fixed. The techs dont want to but just do what they're told. Been happening for years. LCOMs say it's coming from the top and dont dare bring up a safety issue. Maybe this is your issue FTR......just maybe. The Director just wants his numbers.
Not sure if you could blame the techs, they're told everything to do.

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Post ID: @OP+16d52SMH

13 replies (most recent on top)

+6

The “company” now being back filled with old retired Verizon management dead weight. Has this idea that contractors are cheaper than employees. To a certain extent that is true. However, in every scenario you get what you pay for. 9 out of every 10 jobs given to a contractor has to be “fixed” by an employee after “completion”. The incompetent 2nd lines (hi Jack) and vps don’t take that into account when bean counting. The California fire damage from 2018 still isn’t really complete from all the go95s incurred by inferior contract work. People that have actually done the job would know these things. People that are still only concerned about how arbitrary numbers look on a spreadsheet, so they get a good bonus. Will be and have been the cause of the death spiral of this company.

Closing tickets whether truly complete or not (as required by management) to stop the clock, same repeats over and over. Somehow 10 guys spending 45 minutes on a trouble looks better than 1 guy spending 3 hours to truly fix the issue. This starts at the top. In the days of GTE, management knew the best way to take care of trouble and the customer was to fix it right the first time. Regardless, of what needed to be done. Most managers, 2nd lines and VPs. Have no idea what needs to be done to begin with. So they rehash tired and inefficient policies that they can micromanage to feel competent and effective. I could write a book on the mismanagement I see every day in this company. Yes, there are a few lazy techs and some sadly just aren’t trained (after years). However, if management were truly effective those employees would have a clear and precise direction, training and tools to their jobs properly. Frontier is a failed and collapsing company that rests solely of the shoulders of its poorly managed resources, finances, policies (or lack of) and “Management” at the 2nd line level and up is solely to blame.

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Post ID: @9ojj+16d52SMH

Hey Bernie Han, do you want to know what's going on in your company? Look at this post. Here you go, please fix it!

Bernie knows what's going on, hence, chapter 11, will be followed by another chapter 11, then all bets are off Chapter 7.

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Post ID: @3qxp+16d52SMH

I really need to replace all techs with contractors....

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Post ID: @3bxx+16d52SMH

If you had the numbers you should have left, if you didn't, you still should have left. These guys cannot pull themselves out of bankruptcy unless major concessions are made. They need to sell CTF and go back to be the mom and pop store. Let someone else take care of the CTF dead weight

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Post ID: @2ktn+16d52SMH

I’m so tired of this company and it’s lies. Mgmt, techs, customer serivce, sales ,dispatch, call center directors, call center managers , retention reps, ELL , IBEW, Bernie ,Juan, managers, Coaches, securitas, food places near the building, bums, parking lot owners,union hall excuses,union hall bank account readouts , greyhound station ,Bucs , IBEW overpriced shirts, commenters on the lay-off, complainers, Fmla abusers, commission changers,every frontier van, roc tickets workers, I saw them laying fiber callers, West Virginia callers, Deland, engineering, assignments personnel, Frank the buffalo, tech support from India, Philippines, Mexico and the US. Yaw make this company s—

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Post ID: @2hec+16d52SMH

@Its everyone’s fault........you need to accept that fact that it is your responsibility as a tech to finish installs and repairs. Sleeping in your van does NOT translate into a hard days work. Greedy techs only care about themselves and lining their pockets. If you techs would have just done your job then Frontier wouldn’t be in this financial mess. How do you live with yourself?????

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Post ID: @1oaj+16d52SMH

Yeah that's the issue. It's all the techs faults! You know, because everything working so well and everyone else is doing their part so perfect! Are their EMPLOYEES, not just techs, out there that don't do their job? Unfortunately yes there are. Many more than you'd think and a majority of them are not 20+ year employees!

When a manager/director tells you in April 2016, "Don't worry about the customers were losing right now. That's not your problem. They will come back," they set the stage, in my opinion, for the sh– show we work for!

As a field tech in Florida I dread going in everyday. There are to many reasons to list and no one cares anyway. Come in. Do your job for a dysfunctional company, and go home. Not caring during that time!

Your Union will not help you especially in Florida! Quit wasting your time complaining to the hall. Save your money while you have it. We're all screwed if we come out of this bankruptcy in any form!

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Post ID: @1zei+16d52SMH

Hey Bernie Han, do you want to know what's going on in your company? Look at this post. Here you go, please fix it!

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Post ID: @1glt+16d52SMH

I call BS. The techs are not told to close out jobs, they do it anyway, for example, NA, I'll come back tomorrow, refer to cable, i'll have our tech people look into your issues, to name a few. I'm sure you guys with seniority can add a few more excuses, you guys are loaded with them. Managers don't care they know what's going on they were once in their position. They just shift the burden to people that do care which is not many. The Union loves these techs their based for their dues. August 11 is fast approaching.

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Post ID: @vux+16d52SMH

Funny I doubt if the Union in "South Texas" is better than any other Union.
The issue we always had was they never had any kind of on-going training.
So what do you expect them to do. A lot of them just acts like Robots now.
Until they figure out the training part, nothing will change.

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Post ID: @nqu+16d52SMH

The problem is that management knows how lazy all of the techs are but they have their hands tied by the Union. Management just assumes they have to close the tickets because the lazy techs will never finish the job properly anyway.

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Post ID: @cfa+16d52SMH

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