How's that ServiceNow project coming along? Imagine the heat is starting to rise on the geniuses that touted that project.
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Glad to hear the drop-downs help. I used to put in the configuration item, name, and email address of the person to assign the ticket to. More often than not it still wound up out in the weeds.
Can someone explain to me the basics of Service Now? We're using at our core for a few things, but I don't really understand 1) who runs it 2) who uses and 3) has it always been around?
Service Now, switching to the Metric system...it's all the same. All Xerox EVER did was ask for more, more and more from the employees with rarely a reward...glad I left over a year ago and left the knowledge gap for India to fill...haha we know how that went...care to buy a lead balloon :)
Whats the project? Do you just mean how is submitting tickets through service now? It was a terrible app when they launched. Every ticket in existence would go through service now and all you had to do was fill in a brief description of what you want. Then a group had to decide who to assign it to off your description. You can be assured tickets were never assigned to a proper group as they didnt even know what any the systems were that the ticket was for.
It's much better now that they added more drop downs so you can select where they need to route it to.
such a huge project,then everyone got made redundant.Xerox are running their sytems to death, no updates.