Make sure to fill out the surveys and let them know how you really feel.
9 replies (most recent on top)
The only time I call the hotline is to ask for a specialist
This has to be a joke
A survey to ask a tech if they call Hotline and ask if the experience went well?
Seriously?
Are they also buying oceanfront property in Arizona?
The techs call a Hotline in either India or Guatemala that have had no Xerox certified training, can’t speak English fluently, still don’t know how the processes of escalation work, and have never had hands on training on any device?
Guatemala being reduced in pay 30% in June and Extended now again ( was supposed to end Aug 18th) so you think they are vested in providing overwhelming service??
And somehow there is a serious question about how well the call went?
I hope they are spending good money on that survey
Omg
I can’t shake my head enough on that one.
Not surprised one bit though
The reason they have surveys is because the board is asking them to implement it. The management doesn’t care.
New survey sounds amazing, incredible, etc.
There is a new survey out. When a technician calls in to the hotline and the call is closed the tech receives an email survey asking them about their experience. Things like how knowledgeable was the person, could you understand them, did they resolve your problem etc...
Xerox doesn’t care about surveys. What happened to the last couple of employee surveys they did? Just crickets. If Xerox doesn’t like the results of the survey, they ignore it. Especially if it means they have to spent money. They’ve “benchmarked” against peer tech powerhouses Apple & Samsung and neither of them spends any money.
Yeah, what survey?
The “leaders” wipe their butts with your survey
What survey?