It is very clear now that Verizon has used covid as a smoke screen. The push for “touchless” transactions is to make rep-less transactions in the future. I do not care about commission enough to go out of my way for customers anymore. If a separation package was offered I’d turn in my denim same day and move on. These people pushing touchless wouldn’t know where to start a transaction, have no idea how often the system fails, and need to wear velcro shoes.
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I like the fact that returns are "touchless" but when the return is done I have to touch everything the customer touched for days before returning it to the store. Then carry it all to the back of the store....not very TOUCHLESS... SMH!
In this new model, SMs, DMs and Directors have just been made obsolete - as if they weren't before. No reason for them at all. GMs can work with a couple of Lead Reps, HR, Trainers, & Operations and accomplish everything needed to operate a Retail Store given this new structure and roll directly to Retail VPs. Other companies operate that way. There is zero reason to keep all of those layers of management on the payrolls. Do us all a favor and get rid of the DMs and Directors. All they do is deliver beatdowns for Touch Less metrics, ARD, and Insurance and those beatdowns were all suppose to be gone with One Team structure and "new method of coaching," so they are NOT practicing the new model/method.
Business customers have been babied so long and this new 360 is a mess. I just hate dealing with them. Then the brain deads want to sneak in some system update in the middle of a busy day making everything crash. BTW i found a motivational quote from Krista that she apparently coined. Nope not hers i googled it and it was someone else’s she had just changed a few words but with exact same meaning. Do they actually do anything??
In my opinion “ touchless” should have been implemented prior to covid ever materializing in the US. There are more germs and bacteria on cell phones then on a toilet bowl. I never wanted to touch peoples phones before the virus and always had my own hand sanitizer. With that said I don’t believe anyone is getting covid from touching phones however letting a few dozen people into a small store who hang around for over an hour should be a major concern. I’ve seen customers drop their masks ,cough, sneeze and talk many times throughout the day. All it takes is one of them to be positive to upset the apple cart.
Touchless is great, when it works. When it does not it becomes a mad scramble to figure out what to do. It leads to the customer being in the store longer than they want. Not to mention it causes sometimes lengthy times at the BPK next to the customer. (Employees having time go around the glass to assist the customer)... Touchless is great when it works. When it does not, take care of the customer and review after.
I agree!! Why is it ok to touch a customers phone with gloves on but not their credit card?
its ok to touch all the cash out of the bpk with gloves on but not a credit card to take a payment.
This is a complete joke and we are just doing transactions to hit a “number” ...wake up!! it should be safety first but all you DM’s Are more worried about the number than our safety, you lie right to our faces when you come in and say its for our safety, LIES!! You are more worried about how you look
We need to take a step back and look at safety before “numbers” , this pandemic is still here and we are still all at risk and shouldn't be “business as usual” We should be masked up, gloved up and a strict one to one ratio.
the DM’s and Directors should take a look in the mirror when they are about to come down on stores for not hitting a touch- less “number” and really question the point of if its ok for reps to wear gloves to touch a customers device or handling cash at the end of the night than we should be able to handle a credit card to take payment
When the GM lets 25 people in the store and its crowded in a store! Whats the positive benefits of touchless retail anyway. And by the way they're wandering around. Now thats what I call a safe place to be with a virus that seems to be highly contagious.
Touchless is total bull. The touchless model is the same as a express store. It is true Verizon is using covid to force less customers in the store. Less need for employees..
A customer told me the other day. That other store (referring to an indirect) was able to help me like before!!! What's up with you guys?
Employee morale is at an all-time low.
I agree offer me a package I'll burn my denim tomorrow
What I don’t get is IF touchless is about safety...what’s the difference if I take a co browse payment or take their card/cash but with gloves on. It’s the exactly out come. I didn’t touch anything of the customers. Gloves are good enough when handling customers devices....
But we all know touchless isn’t about safety. It’s getting us prepared for the b—s— to come.