For those of you who think the customer is begging for more self service combined with the Allstate high price take a look at the feedback on FB.
Customers are actually complaining about the price they pay and being asked to do all the claim
Work.....on the Allstate Facebook site...
The site is one employee complaint after another.
Angering both your customers and employees....I am sure that it will ensure success...
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They also mentioned the layoffs are because we are worthless employees. So you know the customers are not always right.
My wife worked at a bank. Management was pushing for all transactions to be done on line or at the ATM. One manager would even walk customers from the teller to the ATM to show them they did not need to come inside. The bank eventually learned that they had no rapport with their ATM and electronic customers. Customers would shop for mortgages and car loans online, and had no loyalty to their local bank branch or their bank.
When policies in force count drops below the desired threshold, Allstate will simply buy another substandard insurance company. It’s the only way they know how to grow the customer base these days, which is by force, not by being competitive or customer-focused. Another commenter on this thread is 100% correct- only stock analysts matter.
I mean... I feel like customers need to do more work. If they want us to pay a claim, they need to do legwork too. It would save the company on frivolous claims.
All that matters is the stock analysts.