I will tell you what happened; Xerox happened. It destroyed itself.
5 replies (most recent on top)
To the original question, IMHO, it has largely been washed away by years, decades of corp cost cutting. Eventually even the more dedicated surrender.
I believe HR has been outsourced for the direct side. All we have is the askhr@xerox.com email address that goes to Sanjay in Bangalore.
Those who owned processes are gone (too expensive) or have been encouraged to make it seem they have saved money by moving ownership elsewhere. Agree with last post (except haven’t seen HR outsourced yet for legacy Xerox). Also when you outsource, everyone knows that you save costs but quality suffers. This is sometimes acceptable but when most of the value chain is outsourced and the remaining employees spend their time justifying or blaming for the quality loss, we’ll that’s a big part of the problem.
Ownership of what? Everything has been outsourced with no controls. Software dev, hardware dev, customer support, technician support, warehousing, distribution, billing, HR.
I spent 2 months trying to return a batch of doa drums to SDP for analysis. They couldn't give me a shipment label. They couldn't find the owner of that process. Then I left