We had a person today who called another employee some very choice words after they asked them to wear a mask in order to come into the store. Rather than taking the detractor, we told the person we wouldn’t be assisting them due to their erratic behavior and they left.
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How do you handle the people who touch everything? Ick
Offer to let them in. get gadgets. Good RIS. hard to walk later. Checks worth it.
My 2c
They have always been irate
Try to give them their best options by letting them know that in our area att works better than t-mobile. Here’s your acct# and transfer pin. Next!!
Just give them your DM’s phone number and tell them that our mask policy is out of your pay grade.
Refer them to the most reliable Q’anon source you can find and make sure they know you can’t risk getting a bad survey.
If you really want to be professional you can tell them the election will be over soon and then the virus will be gone. Tell them who you are voting for. Other than that what else can you do?
If you don’t want to use a mask go online and shop
Remind every customer that they will receive a survey in their email. Tell them you appreciate if they take the short survey and give you 10. It is perfectly acceptable. Our director in Northwest said it is perfectly acceptable to do this.
I want to know the secrets of stores with high 80’s-90%+ RIS. We were told from the beginning that we can’t talk about the customer getting surveys or even tee them up to give us 10s (because let’s face it, if we get a passive, it’s a slap in the face) but I know there’s no way in heck that you guys aren’t doing it, so spill it.
Ok so a few pointers. If you suspect a bad RIS is coming because you have a challenging customer dont fret. First empathize and then. strategize. Are they making a purchase? Simply check off the box to surpress emails and notifications like its a gift. They will never get a survey. If they arent purchasing but you need to open account ask the customer if they want to get rid of spam from Verizon coming to their email. If they say yes and they always do remove the email from account. Hope this helps.
Easiest way to tell the crazies from the sane are those that don't wear a mask from those that do. Too bad that isn't enough reason to lock them up and throw away the key.
Same. If people are going to act any sort of out of line. GTFO. PS customers: I don't want to hear about your covid conspiracies