The most dysfunctional part of this company was SALES Management. For over 40 years the unit was run by the stick instead of the carrot. Imagine where we would be today if that was fixed 40+ years ago? Instead, the beatings go on and the carrot is held out as "bonus-bonus-bonus-bonus" while the rules change in the middle of the game and the goal posts get moved to fit their weekly mantra. Now, the ENTIRE company is dysfunctional and the valued claim department has turned into a mess - along with customer service. We all used to "bleed blue" but are now being managed with people who only have ice-water in their veins. All this "Transformative Growth" doubles as a smoke-screen for "We haven't got a clue how to run the insurance business."
Originally posted by @wyq+17MeIReR.