Nothing new with Verizon leadership. They have learned zero. Pushing the "numbers" and forgetting the behaviors. Quotas increased 150% and no mention of sales dollars or New activations. Just go get that ARD and TMP. GROW is just a talk track so just keep selling ARD and Home Protect. This shows you how much your paychecks matter and you matter. It's about the RDs and DMs staying off calls. SMH. When the going gets tough then it's time to post hourly numbers!
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That's crazy! A sales organization is asking it's salespeople to sell services that drive revenue?!?! The horror!
Same in Business. We have sooooo many metrics and things we must sell now! Obviously GGs, then jamming Bluejeans, One Talk, Buss, Routers, No Tech Team (which most companies have IT or MIT) now TMP, and soon Call Center. Then on top of that that affects our money, they stress the hell out of us with Salesforce metrics and rankings. B2B stress is seriously like 2010.
Guys, just be nice to the customers and you will make money. Remember, the more TMP and ARD you sell, the happier the customer.
No one ever said the company would stop talking about specific metrics. Commission was aligned to meet those metrics and the conversations. GROW coaching replaced behavioral. No more commitments and you passed or failed observations. Still have numbers to hit or won't have a company.
If you are thinking at least we haven't closed stores like other carriers then YOU are the problem. Stop setting the success bar so low. At least you haven't slapped us in the face. Wait you kinda have.
Hey how about this.. get me some screen protectors and let me put some accessories on my shelves!
Definitely a disconnect in what makes stores successful. Someone identifies the (issue) and tells us what we must not be doing. Then time to strong arm the interaction. Sounds like HUM selling all over.