From the perspective of most employees, Xerox IS dying! The entire field engineering staff was essentially fired and their jobs farmed out to overseas call centers with absolutely no experience whatsoever. This was based solely on the cost of labor with total disregard for the quality of product provided. Our inventory system, which used to be managed in Rochester, was farmed out to a 3rd party and is now in shambles! Employee benefits are so bad that the average person can't afford to get sick. a $6000 deductible, are you kidding me!!?? Xerox just announced they are canceling the 401K match for 2020, which essentially means, the 401K match is over permanently, based on past company promises that failed to materialize. New products introduced to the field are engineered to be "good enough" and the field is left to resolve issues as they arise using our customers as guinea pigs, and believe me when I tell you, there are usually significant problems! And, by the way, if you think the product you are purchasing is brand new, think again. Many "new" products are actually pieced together with "recovered" and/or "refurbished" parts (if you're lucky). I used quotations because when opening some of the "new" machines for installation and service we can see the dust, dirt, rust, and paint overspray, where there should be none. Xerox employees are just a number to some big shots looking at a spreadsheet. Customers are an afterthought. Yes, Xerox is dying! Will the last person to leave please turn out the light.
Originally posted by @92tnx+YgcszNE.