Got the news today for our whole team and multiple others. More than likely Cisco TAC Sydney will not exist past the new year.
30 replies (most recent on top)
A huge thank you to Sydney TAC. Easy to talk to, very responsive, very knowledgeable.
You guys literally saved us and our customers for two decades.
Sydney TAC set the bar so high, that we timed our tac cases to align with you.
Well done!
We are all very sorry to hear the news of the closure. We certainly hope this Team finds their place elsewhere within Cisco or the larger network community. We need more folks like you!!
Let the work come to India. Team is ready and will meet and exceed customer sat.
https://www.thelayoff.com/post/@buw+17jEDxAB
Just a reply to this poster. TAC Sydney has now fully been made redundant for certain technologies. Clearly evident is that India is by no means ready.
Cases now sit in the queue (p1, P2, P3) for upwards of 100-300 minutes. At this time India is only cherry picking easy cases for technologies like Nexus. Duty Managers are having to make excuses such as the team is overloaded or there is some fictional outage to cover for the lack of skills and buy the team time. Cases are being sprayed across multiple teams to cover the load.
So was the "team ready". No, no it wasn't. This is all part of the demise of support in Cisco. India makes sense in that their Labour is exceptionally cheap. But unfortunately there are a lot of drawbacks to this as well. I hope India all the best in the transition. I hope our customers have a smooth transition.
I personally will now think twice before recommending Cisco in my future jobs. Code quality, documentation and support are now falling by the wayside as the company tries to tighten the belt to impress the market while realising little products of substance.
why r u aussies cryin' so muuuuuuch? it's only an effin' job. your life aint over babe. go fishin' around all the oceans that surround your likkle island.
why r u aussies cryin' so muuuuuuch? it's only an effin' job. your life aint over babe. go fishin' around all the oceans that surround your likkle island.
Cisco CFO has done great trade with her shares whilst shutting down entire teams!
https://finance.yahoo.com/quote/CSCO/insider-transactions?p=CSCO
CX leadership - what a bunch of f#$ing c#ts
BLM yes, but..
STM - Sydney TAC Matters
WakeUpCisco. Its not just about the numbers
Think of the TAC as the bottom hold the customer's network and business. Degrade the bottom is sinking the customer network and business, especially for high performing, responsible and diversed teams. One or two leaders will be fired soon because this naive decision.
A word that begins with “C” comes to mind, and isn’t Cisco.
It isn’t humane for Cisco Australia to put these highly respected aussie engineers out of work during COVID and esp Xmas is around the corner.
Australia IT market is pretty small, putting 100 of Cisco experience candidate would def saturate the market..... but why would the Indian VP give a rats a–,
this means two different level :
- the customer is getting smart with lookin up knowledge-base data .
- no more pre/post sales engineers seperation - good troubleshooting hands engineer will survive , not car-dealer-shop-dandy engineer.
Cisco TAC is very well respected in the industry and Sydney TAC is one of the best TAC! They fix my issue. As a customer, I'm concerned on this move...
awful news. Sydney tac had great engineers and they really cared about the customer. Went above and beyond.
This will be the final nail on the coffin for cisco.
"@ydp so you are Cisco customer and you are complaining about Cisco employees being chopped?
Do you have a life? And how did you end up on this board on the exact day that Sydney TAC is being chopped?
Too many holes in your story."
If this is how you reply to @ydp+17jEDxAB's response then you have too many holes in your head and hopefully you were LRed.
Why do you think a loyal Cisco customer who has relied on great Sydney TAC support for 2 decades should not be concerned?
However, if you were not LRed then that would explain this customer's concern.
Spark is a major operator in NZ if you read the post properly.
@ydp so you are Cisco customer and you are complaining about Cisco employees being chopped?
Do you have a life? And how did you end up on this board on the exact day that Sydney TAC is being chopped?
Too many holes in your story.
Hi, ex-Sydney guy here. Know the St Leonards locale well, is that we’re TAC was, or in Zenith, Chatswood? Anyway, wishing all those guys the best. I’ve always admired the staff from small countries, they have to work without a net, and end up mostly awesome.
Best wishes.
Awful news! Being located in NZ I've been working with Sydney TAC as a customer for 20+ years and the overall experience has been very positive, it's always a hit and miss when dealing with Bangalore, experience, ownership and care factor isn't consistent.
Wishing those brilliant engineers impacted to find a new job soon and thanks for being awesome!!!
I'm really beginning to hate that woman. All the decent TAC, on whom I depend in my job, are gone now, and what's left/what's newly hired are mostly unable to tie their own shoes.
V2mommy in action. But hey, it's all about the family and all.
When Oracle is better at developing new products that's when you know Cisco is completely broken. A culture fit for politicians and used car salesmen only works if a company has a monopoly.
@fwh+17jEDxAB awesome analysis. cisco is a titanic and sinking. whoever exits today is getting a lifeboat. rest will sink with titanic
i am a cisco customer and i have several times timed my cases so sydney TAC will pick up the cases. RIP TAC sydney
Let the work come to India. Team is ready and will meet and exceed customer sat.
Sydney Tac is some of the most intelligent, amazing and successful professionals I have ever had the chance to work with. Customers would wait to talk to RTP, SJC, and Sydney because of the amazing skills, prefect English, and ability to k–l it. This is a sad day, a company that people adore is getting k–led from the inside. ELT should have created Cisco Cloud 5 years ago and followed the path of OCI, GCP and of course MSFT. The only LR that should occur today is Chuck, Jerri, and the entire CX team should be given golden parachutes and people that love Cisco should be allowed to bring her back to life.
I am sorry to my Brothers and Sisters that your leadership failed you, and the share holders. History is filled with examples of amazing individual contributors with poor leadership that took down the ship
Cisco is becoming:
Sun Micro Systems
Avaya
Nortel
McData
Cabletron
Cisco could be:
HPE
UCI
MSFT
NVIDIA
Prayers be with all of you today on this very gloomy day...
When Cisco decided to exit the open stack cloud service, they gathered the entire organization into a large conference center (75ppl present). The VP showed up on a TP on a tv on a cart and read “the script”. Entire org 100+ people gone in a few minutes
Only ever heard of this once in my career from someone. It was at IBM and done at an offsite Christmas party. The entire field service staff were invited to a lunch at a 5 Star hotel. 10 days before Christmas. The my co-worker said the Exec said a few words, turned on a presentation with all good news, he and managers walked out, and IBM security came in. The last slide was to inform them that they are all laid off and given a time to return to their office to turn in equipment and pick up personal items. It was about 500 people all whacked at once. Done through a presentation with no one there but security to inform them when and where to turn in their equipment.
CX, Customer experience, how ironic.
Dang
Great news for the ELT bonus. Would hate to see executives make less than $12 million a year.
"We just don't have a budget for TAC" ... well, you don't have a budget for TAC due to 5 executives earning $100 million a year.
Wow. That’s insane