- and if so, who will be expected to fulfill this post-sales role going forward ?
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Everyone got their Associate Certification yet?
Our manager was all about improving consumption this afternoon at our weekly town meeting.
Just about now, the bean counters will start looking at consumption improvements sufficient to merit the disruption we have encountered. We are, no doubt, delivering better service, but the connection of that leading to better consumption may simply be wishful thinking.
Out work, or us?
Work it out!
Vinay Kumar brought in folks who primarily worked on OCI-C who were almost going to be RIF'd from Larry's development team. They were just moved into Safra org as CE's. They were neither product managers nor developers. Go figure....
Is the entire CSM (cloud success manager) org being eliminated?
Geez, I hope so.
Here's a lingering question in my mind... Did VK bring the best or the worst OCI product developers/solution architects with him to the CE team?
If he brought the "best," what does that say about the state of OCI product development? If he brought the "worst," what does that say about the CE organization?
The CSM function has been consolidated into a CE group called "Customer Experience," led by Alaa Badr, which only serves the top ~200 accounts. Each Cloud Engineer carries a dual role:
1) Assigned ECA to one or a small handful of accounts (unlike the remainder of accounts that no longer have assigned ECAs)
2) CSM for those same accounts
AFAIK, there are no longer CSMs covering any accounts that are not in the top ~200, but I will stand corrected if someone factually knows otherwise.
Eliminated? No, becoming part of the Borg collective.
The new SVP’s that came in that did a huge re-.org is a stepping stone for a failure at oracle. Couple of quarters and these newbies will be booted for not able to execute. Just wait and see patiently.
You forgot to include:
- “babysit” a few “follow the sun” sev 1 SRs, where the support engineers seem allergic to making simple phone calls
- debug and perform quality control on several “released” cloud services
- k–l your browser 5 times an hour when it hangs during above QA cycle. Return to go each time the UI hangs and has to be restarted
- give a sales presentation on something that you know for a fact doesn’t work, that the rep should have been able to do on their own, but threatened you on when you pushed back.
- listen to a cretin sales VP tell you for the millionth that “partnering with the apps guys” is the key to a successful deal, then discover that the apps guys would rather stick pins in their eyes than risk their deal by “bringing in tech”
- discover that the oracle analytics cloud remote connectivity to customer on-premise systems doesn’t work and never did, then listen to another PM tell you that OAC is “k–ling it” and a “market leader”
- find out that the one single expert in complex service ABC, the one guy you used to be able to lean on for the *really nasty, complex questions”, just left Oracle for a new job with Amazon/Azure/Google
I’m sure I’ll think of 20 more highlights as soon as I hit submit. Gawd, I hate this place..
well said . with consulting now under CE . Bonuses are gone.
You can also be an accountant and research, balance and correct billing inaccuracies for customers.
The CEs are the loser whipping boys, so they will be asked to pick up the slack if the CSM org is gutted. It will be “sold” to them as a big plus, that it will give them more hands on, and that it shouldn’t take more than ~20% of their time each week, etc. the trouble is that CEs are always asked to do more with less. E.g.,
- get your OCI certification, but don’t spend more than 10% of your time on it
- keep these 4 garbage CRM reporting apps up to date for all of your opportunities. Should not take you more than 2 hours a week
- make sure you log time against all your opportunities
- be sure to complete this mo–nic sales training in Taleo. When you’re done, create a video of yourself giving the “pitch” and submit it. Then meet with your boss so he can critique it
- fill out this online app and grovel for app/security/DB/etc expertise just so you can answer a couple of customer questions, or to have someone deliver a trivial demo
- use another half-baked app to generate a simple quote, and then discover the SKUs don’t match those on this week’s hand-generated “master spreadsheet”. Waste another day discovering that there’s only a single person at oracle who understands the spreadsheet, the author, and that he/she is out of town doesn’t answer the phone, and has a full voicemail box
- after you’ve done all that, discover that 200% of your time is allocated to non-customer activity, and that you aren’t allowed to log more than 40 hours/week
- commit to “closing an opportunity”, even though you carry no real quota, have no power, and are not a sales rep
- attend a useless week-long, waste-of-time technical class delivered by product PMs, who all want you to push their personal product agendas, but won’t admit to a single product deficiency
CSM org gone? No problem!! OCI sells itself anyway!
Why would we need anyone to fill that role? They are mostly useless anyhow