Poor old Mikey can't see the wood for the trees - He may have cleaned out most of the top (a few notable Lawrie people remain along with their toxic approach to management) but the next level down need to go too. All about selling and never about the customers. Latest NPS in our region was clear - legacy company, all about the sale with no ability (or time) to have strategic conversations.
A client asked me about the long term strategy - was hard not to laugh when it's Quarter-to-Quarter and all about the sale. Delivery is patchy.
Mikey's rolling without a CTO (no thought leadership/no innovation/no strategic conversations) and trying to sell commodity tech at top dollar prices while at the same time advocating an 20:80 offshore mix and bagging the Indian pure plays.
And internally - ad-hoc processes, bureaucracy everywhere. No wonder the net margin is so skinny,
The simplification program hasn't done anything of note.
Anyone who's nose isn't in the trough and gives a sh–, are both petrified of and vilified by the entrenched sales led (and incompetent) management.
I feel for Mikey - I think he genuinely is trying to make a difference but he needs to take a flamethrower to the legacy Mikey L senior and middle management, drop the exec rem and tell the market he's rebuilding from the bottom up.
He's delusional if he thinks anything material has really changed in the past year - still the same Mikey L b—s— up the chain and just plain old sh– down the chain.
Instead of asking us what f*cking color logo we want - why not ask the people who make the dollars who's incompetent, and who's dead wood in the management tree. Watch the bottom line and moral pick up.