There is a TON of chatter that Allstate is looking to sell itself out in 3-5 year's once the m8ve to direct is complete. Outsourcing claims and other areas now until then to maximize profit and get the top as much money coming in until this happens.
The cost cutting and lower cost process changes are not that of a company that plans to be around in a stand alone fashion in 7-10 years. This is a process and cost cutting to make as much money for the Chicago crowd quick and easy.
But the key is the company must go full direct as potential suitors want no part if the high expenses and bloated overhead that the exclusive agency channel brings.