its definitely cheaper for them to have 2 pt. the real question is how long will customers continue to deal with 2 people that dont know what they are doing instead of one that does. what position does this put best buy in when things return to "normal"
This is what I keep saying! We keep getting new people who get overwhelmed and leave within a few weeks, months tops. They know very little when they arrive and not much more when they leave. This has already significantly affected the quality of customer service and it'll continue to affect it. It's only a matter of time before customers decided it's not worth it and leave for our competitors.