Thread regarding Ricoh layoffs

April 1 is here....where's all this gloom and doom?

Hey all you disgruntled past employees and naysayers.....where's the beef? Still working. 37 years with the company and still ticking. The gloom and doom hasn't hit my marketplace, and probably won't. Look forward to another 6-7 years before retirement. 401k nearing half a mill, adequate vacation (5 weeks)....just show up on my job and don't complain, for 37 years. just a small part in my company, (service tech), but Ricoh has been good to me. Ricoh has to make business decisions just like any other company. So much negativity on this site about Ricoh.....

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Post ID: @OP+1a9cgrDE

31 replies (most recent on top)

Wordsmith 101? Nah, Try Adam Smith's, "Wealth of Nations." A Republican like you must find it very instructive relative to ricoh?

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Post ID: @Zguo+1a9cgrDE

Sorry for all you miserable victims who have so much time on our hands....time to put the crack pipe and Wordsmith 101 book down, get out of mommy and daddy's basement, and find a job. Bunch of crybaby millennials. Anything, and I mean anything, positive about Ricoh automatically gets a thumbs down. You pathetic grouping of liberals. GET OVER IT.

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Post ID: @Yaal+1a9cgrDE

Clearly, some old du–b f%ck found his keyboard.

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Post ID: @oyjd+1a9cgrDE

What an Id!ot post. Gives you an idea what ricoh is working with now.

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Post ID: @cgeo+1a9cgrDE

To the o.p., I hope you are happy with yourself for putting up such a nasty post. A lot of people have been hurt by this company and/or the general business environment through no fault of their own. How nice of you to rub it in people's faces. I hope you get what you deserve one day.

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Post ID: @apjv+1a9cgrDE

Eeek! New ricoh kool aide recipe of Magenta toner, splenda, and water seems to put zealotry in overdrive! I am finding the baseless optimism strangely compelling though... I’m almost sold on Ricoh’s bright hot pink toner future.
Maybe if someone could have given these poor souls a Positive Joe pamphlet sooner they could have been saved too!
https://ricohsucks.wordpress.com/about/

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Post ID: @6obm+1a9cgrDE

"It's unbelievable how much you don't know about the game you've been playing all your life."

LOL

We'll if it is a game, looks like a lot of us still with Ricoh are still in the game because we didn't get benched, like you so many of you butt-hurt employees or former employees on this thread. Get over it, Ricoh is going to survive. If you got laid off, sorry about your bad luck. Quit trying to punch holes and come up with your own theories why Ricoh is in self destruct mode. Just isn't happening. Move on

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Post ID: @6mqb+1a9cgrDE

"It's unbelievable how much you don't know about the game you've been playing all your life."

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Post ID: @6wdz+1a9cgrDE

"In 2019, Ricoh had historical profits..." Perfect example of the BS ricoh feeds its employees who then put it on a stick and parade it around. Historical? If you mean the profits happened in the past? ... that makes ricoh sense. My lunch yesterday was historical but it was n't particularly great.

My guess is you were fed the percentage increase in profit from the 2018 (thank you India) epic loss vs 2019. My lunch yesterday was a p–p sandwich, today it was a bowl of grass... amazing lunch! But sales were actually lower in 2019 vs 2018 so...? And profits at ricoh have been in steady decline since 2014 and sales largely flat. I don't understand how this place stays in business. The right move to parse it and sell it off.
https://www.ricoh.com/about/at-a-glance/performance

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Post ID: @5ymz+1a9cgrDE

Ricoh was good to me. 24 years
As a service tech. Like all company's it had it up and downs. I hope they continue to
Grow.

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Post ID: @5naa+1a9cgrDE

Op, Enjoyed this April Fools Day post.

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Post ID: @3qwr+1a9cgrDE

Work in a major marketplace with one of these regional managers who has been here too long and apparently upper management is blind or doesn't care about anyone who works under him. If he can't get an office to perform, he literally dumps unwanted techs and managers on that office to sabotage it and get people to quit. Then he rides the office because they underperform. Wouldnt hire a manager if he thought they would be too nice to employees. He is a disgrace and the company should be ashamed of the negativity that he and his team generate. And he is not alone. So, can you imagine what it is like working under that for decades, positive joe? Don't even think of calling HR, it will backfire in your face!

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Post ID: @3vko+1a9cgrDE

Ricoh just scrambling for anything profitable now. Looking for other income sources is good but should have been done a decade ago and ricoh doesn’t really think things through and execute well. Desperation is only making this worse when getting into stuff it doesn’t really know. Direct to Garment? Screwed up this opportunity and reputation took even more of a hit and where were a lot of the DTG sold? Print4Pay... Genius! Good luck putting production color in now. IT services?
You think companies are going to trust ricoh with their network or anything to do with their business systems? Where would this trust come from? Endless ambiguous marketing spew? Nope. Just trying to shine these units up enough to sell ‘em off.
https://www.bbb.org/us/ca/tustin/profile/printers/ricoh-dtg-1126-100057489/complaints

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Post ID: @3dwe+1a9cgrDE

So much turnover. Sales is naturally high turnover but wayyy higher at ricoh and they never looked at this as a cost. Counter to the way they are treated by ricoh, customers are not stupid. When they keep seeing a new rep assigned to their account they know they are not dealing with a stable company.

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Post ID: @3wcp+1a9cgrDE

Glad to see it worked out for you. However, I think those are some rose colored glasses you're wearing. I would definitely be keeping my powder dry. since Ricoh, in my opinion, is not a well run company. (at least when I was there.) Please don't buy into the "you're part of the Ricoh family" b—s—. My guess is there is something unique about your marketplace that doesn't make it a good choice for a downsizing. Could be a number of things, you're in a rural location with a big footprint at the lower end of the salary ranges so it limits the bang for the buck. (lets say compared to NYC, WDC or Chi). It could be there's not a lot of competition or maybe the competition you do have s—s. My advice, make a backup plan. Don't trust in last years sales performance to keep you safe in the long run. Sales performance is cyclical in nature. A loss of one or two big customers can take you from hero to zero in short order.

My issues with the company when I was there:

There was a lot of turnover in sales. The reps were poorly trained and overpromised as to the real income potential. Ricoh Management seemed to operate by the "more feet on the street" theory of sales. The products were okay but the lower end of the scale is a commodity. The only way to distinguish yourself in that kind of market, is to teach your people how to sell better than the competition. Then once you make the sale, service the product at least as good as your competition. The sheer cash burn from hiring and firing so many reps must have been enormous. Hey but at least the territory wasn't vacant. Perhaps it was just the market I was in but my gut tells me it wasn't. I think it's immoral to make promises to sales people, especially new ones, when you know they can't be kept. Shame on anyone that does.

I was amazed when I first got to Ricoh that they were segmenting the marketplace by industry. My guess this was initiated by Xerox retreads who must not have understood what an absolute disaster it was when Xerox tried it. The Xerox CEO who initiated this idea left the company after 8 months. Never let a bad idea go to waste!

I work in IT now and have always been a fairly technical person(started out as tech) No serious IT department is going to outsource IT to a copier company. If you tell an IT person you work for Ricoh, Xerox, Konica, you will be immediately pigeon holed into the printer/copier category. FYI most IT departments hate printing. Hardly a great way to start a relationship. It was laughable to watch reps with 6 weeks sales experience and no IT background talk about VOIP. Whoever thought that was a good idea must have a hole in their head.

I've worked for all of the major companies in the industry and Ricoh and Xerox are definitely at the bottom. I think all of the manufacturers want the car sales model where they make the product and the sales and service is handled by the local dealer. I fully expect a couple manufacturers to give it up entirely. There are simply too many. Printing has been in a steady decline since the late 90's and Covid has accelerated it. My take is the best financed companies will end up winning the day.

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Post ID: @3ftd+1a9cgrDE

Tired of companies like ricoh blaming the pandemic for all their issues. Ricoh India? Take a look at the profit numbers in 2014-2019 financials in the annual reports... good companies make money, innovate and take ownership.
I always valued and respected the techs that supported my accounts and differed to their expertise when marketing made blanket statements like “Oh yes tell your customers this machine will print on Cardstock”
Unfortunately I think many technicians didn’t see a lot of things that ultimately scahrewed them and the company over via sales.
Oh well. Best wishes on your upcoming retirement and hope Ricoh lasts long enough in some shape or form to get you there.

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Post ID: @2crk+1a9cgrDE

OK......sorry it didn't work out for you. Glad to see you got a better job with a better company. From all the gloom and doom and poorly run management talked about on tis site, it's a wonder Ricoh even existed in this mellinium.....yes I am a boomer, the backbone of Ricoh, and have never let myself get involved with all the company "politics". Could care less. This company does see the value in the "ones" worth keeping, and truth be known, most of the ones let go didn't have a skill set to perform their job. There are probably those in management who probably shouldn't be there, but you could say that about any company. All MFD manufacturers will tell you their bread and butter is in the mid to high volume range. That's what has carried the service side. It's always been that way. Yes print has dwindled, but I think the company has done a decent job with the adjacencies and software solutions. All manufacturers are struggling. In 2019, Ricoh had historical profits. The pandemic has set Ricoh back. We will survive and come back stronger. In my marketplace, about 80% are over 50 and have been in the business for at least twenty years or more, much of it with Ricoh . A lot of very good techs in my marketplace. Turnover an issue in other marketplaces? Maybe the underlying issue is the pay scales, but I have no idea. I have seen my fair share of the complainers over the years. They usually don't last, and always have all the answers. Maybe they are over qualified, maybe they are better suited do do something different. Sorry to tell you guys pulling for a disaster, but Ricoh will survive.

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Post ID: @2cwv+1a9cgrDE

I was at ricoh for 20 plus years and things got so bad I had to quit: nepotism, spiderwebs, office “romances”, politics, unethical sales practices, and 90’s old school sales managers. There were instances of this before but ikon really took it to the next level.
I was able to find a much better job that paid way better and run by management that really valued their people.
Every organization has to make “hard” decisions. But how hard is proportional to how well the company was run prior. Print has been going down for years and what were ricoh’s big moves pre pandemic? T-shirt printers, cameras, garage band IT services, bottom left gartner software? Ricoh could save a ton on PR if they just made half decent products and ran itself properly. Remember the old aficio 250? It wasn’t as good as the Xerox DC220/230 but it was good enough for less money. Real value. I haven’t seen any real value at ricoh for years.
No, ricoh is not a “good” company today and the only ones trying to convince otherwise are the apple polishing boomer s— ups inches away from retirement.

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Post ID: @2kxp+1a9cgrDE

Didn't start investing in my 401k until 1992. What's in yours?? Married with one income, so have done pretty well. Some of these replies are so laughable. Have over a million in net worth working at yes, Ricoh. Yes, former Ikon employee. Sorry so many of you had such a bad experience. That's too bad. We have had good management in my marketplace. MY team has finished in the top 3 in the nation the last three years. Secret to 37 years of longevity? Do what I am asked, (no I am not a "yes" man), be at your first call on time, put in a good day, assist others, volunteer for adjacencies, and probably having some good luck along the way. This is NOT a bad company. They have to make hard decisions just like any other. Get over it people, move on.

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Post ID: @2wgr+1a9cgrDE

This is ricoh rhetoric at its best...
“they are actually ADDING sales people again”

  • They canned the older reps with fair tenured salaries and replacing them with cheapo young naive rubes who won’t question anything and free of toner PTSD.

“called back people that were let go in order management”

  • This is a no brainer. Training new admin on ricoh’s archaic rat maze systems would take forever. Old admin salaries weren’t that good anyway. Hope they get raises for all the bs they went through.
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Post ID: @1vnf+1a9cgrDE

disgruntled people that really think of themselves as the "cats meow" - uh, ok. So, we all s@ck because you had a good experience.

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Post ID: @1ozc+1a9cgrDE

@1atp+1a9cgrDE, Is that you again Positive Joe? I’m positively certain you double dipped your chip on this one. Anyway... congrats on the good start on the nest egg and good on you for making it to the final round on, I Survived a Japanese Game Show.

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Post ID: @1ilb+1a9cgrDE

There are always going to be disgruntled people that really think of themselves as the "cats meow" when in reality, they were sub-par employees at best. Good on you having a nice nest egg for retirement in a few years. You will be working out your last days at Ricoh should you choose....they are actually ADDING sales people again and called back people that were let go in order management (order processors and supervisors). You are right not to listen to the Debbie Downers and Negative Nancys....the direction we are going we cannot take these type people with us, they have no vision and will only drag the rest of us down.....

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Post ID: @1atp+1a9cgrDE

Been here 15 years. Id admit each year over the past 3 or 4 have held more uncertainty, but no more than most companies in our industry. I feel like I'm on an annual contract. My direct manager is very transparent to what changed might take place. However, Japan and executive leadership seem to keep US changes very secretive which can cause effected employees to feel blindsided. I understand the changes that have been made in the past. They've effected many of my friends. They understand the changes Ricoh had to make as a company. They were well taken care of as am I. Will be here as long as they'll have me. See no reasons to leave a company that's taken care of me, or walk away from a possible severance if it ever comes to that.

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Post ID: @1bvw+1a9cgrDE

Glad to see the Ricoh Unicorn & Rainbow Dept is still alive and well. “ Ricoh has really big potential” - Based on What? Relative to What, Who? The only optimistic people in this hole are the boomers oh so close to retirement who happily regurgitate weak PR power point exec stuff.

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Post ID: @1nqu+1a9cgrDE

Congratulations on your positive experience. It's a shame we all couldn't enjoy that. For most employees, their immediate supervisor or one or two levels up, is what influences their experience the most. Some of us have had a string of bad managers, or one or two that have stuck around for decades like a chronic disease, treating their people like garbage. Throw in a bunch of coworkers that didn't care about customers or fellow employees and it gets even better. With 37 years in you should have much more in your 401k. You are in for a rude awakening.

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Post ID: @1ozv+1a9cgrDE

As long as things are good for positive Joe no one should be complaining.

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Post ID: @1ejl+1a9cgrDE

Ricoh has really big potential but fails in internal communication to employees. They also need to treat the great employees to higher pay. Little changes would make amazing improvements to this place.

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Post ID: @1ulc+1a9cgrDE

Nearing half mill after 37 years? What did you invest in stable market, bonds? You’ll need more than that. Good luck.

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Post ID: @1qpc+1a9cgrDE

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