Saw this post from @2jzg+1avbQET as a reply to another user and thought it deserved a repost since we are under so much pressure for customer service. Our DVP has misery calls almost daily for stores that are struggling even though good luck trying to hire someone with the broke hiring software and being told to stop asking for help and just figure it out. It was better after we reopened and the company didn't bring back the district and regional teams,.....
Did your store recently change regional leadership? Your store manager may be under pressure to have more "relocatable" managers with "future potential" and getting coached from their regional and divisional to get rid of long term leaders like you who aren't mobile.
Our store recently (start of the year) changed regions and the new regional leadership doesn't care about performance, tenure, or what you have done for the company in the past, only if a manager is relocatable so they have people to move around to replace the huge number of leaders who are quitting or getting fired for not being able to meet crazy always increasing levels of expectations.
Funny thing, the company sets a performance goal – say for example service or loyalty metrics, then the regional team sets an artificially more challenging goal because they want to be better than the other regions, then the division VP sets even more challenging goals because they too want to be the best. The company goals are already challenging, but at every level of leadership someone is taking it on themselves to make goals even more aggressive.
These leaders are happy to trade on the hard labor of their teams by setting crazy goals that drive turnover, which means that they need executives in the pipeline that are relocatable and can fill the positions of those that burnout or give up. We certainly don't need relocatable managers because we are growing, we keep closing stores, eliminating jobs, and downsizing....but as the jobs become more unrealistic, we need replacements we can churn through and move as needed.