I'm a sales associate of 20 years. During this time, many things have changed at Macy's- much of which is beyond our control. There is no reason to pit one group of employees against another. We didn't give ourselves "surge pay" or whatever you want to call it. Nor did we sales associates decide that those who work "back of house" should not receive time-and-a-half for working 4-plus hours Fridays, Saturdays and Sundays during the month of May.
We are ALL overworked and underpaid. All of us.
My take is that Macy's is desperate and they are trying to buy time (extra pay during this month only) to rectify what they seem unable to figure out, ie. how to attract enough good help to manage customer business while offering peanuts and poor working conditions on the selling floor. Why do you think so many people are calling out?!
I take offense at the suggestion that all selling associates just hang at the register ringing up sales while those who work back of house are "doing all the work." Those of us who are on the front lines, dealing with an ever increasing angry customer base, are just as annoyed as you are. How do you think we feel about some of the recent hires who stare at their phones all day and never wander more than 10-feet from the register to help with back-up, fitting rooms, cleaning the floor, helping find fulfillment picks when needed, damaging out merchandise, making sure the merchandise on the floor is in the right spot and ticketed/marked down correctly, etc., let alone providing good customer service?
Do your think it helps morale to know that Macy's will keep a bad hire because it's at least someone with a pulse who is willing to show up while forcing the rest of us to not only do our jobs on the selling floor but theirs as well? We are sick of it.
Those of us who care about doing our best, when our best is no longer near good enough to deal with all the cr_p that we are forced to deal with (and have absolutely no control over) are beyond frustrated too. But we don't set policy. Jeff and senior management set policy.
We are all in this together. We are not creating the problem- we're just living with the fallout.