Please regale us with your favorite DST Story. Here is a true story. One time at a DST facility in Kansas City, it was common place for a group of managers to leave the daily operations meeting at 8:00 a.m. and then go have breakfast at a little dive place down the street for two hours. Then they would come back, check their messages, respond to a few e–mails, and then go to a two hour lunch in Westport. They did this every single day for many, many years. This small group of managers knew they were getting away with mu–––r and laughed about it every single day.
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Mis management? How about the big shot that parked his new brown Cadillac in the very 1st parking spot of the old 301 parking lot (when it existed). So he could be closest to the exit and everyone could see his fancy car. And that he was at work. One day he parked there, later in the day everyone told him they though he was not at work that day. he went out and the car was gone. Stolen right out from under the eyes of the security guard. Later found in the worse part of town trashed from in-car parties! Never leave your keys under your sun visor, even if its convienient!
There was an older married ge---r pervert at DST that used to ride his fancy lightweight bike after work. You see these guys all dressed up in the biking attire and riding like lance armstrong down the streets all the time. But he rode alone. Well he had a many years crush on a former CSR gal that worked at DSt many years prior. So he would ride by her house on his bike (it was on a side street) hoping to "run into her", if she was outside in her yard etc. Since he only lived less than a mile away he did it very often. She knew about it and stayed in to avoid the pe-v. Talk about not being able to let go of a crush. And the dude had a wife at home, less than 1 mile away. I consider that stalking. Plus the CSR would never do anything more than shake this guys hand. She was way of of his league. He would ride by at night to see if there was a boyfriend's car in her driveway and then probably sulk in jealously. PreverT!
I had hear that story of the guy who kept getting people promoted over him in a small group. Cause he was the oldest and had the most experience didnt mean he could manage people. Yes he got mad and mailed his "boss" a dead mouse and a note to his home. Of course he never got promoted....
My "manager" gave me a 1/2 empty bottle of his shampoo cause he said my hair looked flat. REALLY???? I was shocked. Especially since he had thinking poor hair and was balding on the back of his head. So I took it and added a small bit of Nair, a hair remover product to speed up his baldness. Gave it back to him that week. He was a total jerk, unconcerned with DST's goals and more about what his staff's hair and clothes looked like. Its hard to overstate how much appearance was all that mattered to him. Until a disaster came along- then he went straight to the person with the most knowledge, even if the person was ugly, and demanded their help. Its the only time he recognized anyone for anything other than their looks.
Alot of people knew the password for voicemail on the office phones were "DST" when they were set up. Alot of people listened to their supervisors messages and they were to lazy to change the password. It was fun while it lasted. Management didnt care about security
I knew a manager that thought he owned all the staff in his department. Like he could just call them 24x7 to ask questions about project status. You were his off the clock. Then he started dating a girl he though he owned in the department and found he was the new owner of a STD!
The all time largest management mistake was Comet industries who printed year end forms for DST. DST let the owner run all over them and treat DST poorly. DST paid ANY invoice sent to them by Comet. When the owner went on vacation a friend of mine at Comet dug around in their order books etc and found Comet was overcharging DST by huge amounts for fake orders. And some of the ripped off money was in mutual funds that DST had on their shareholder system. So DST got that ripped off money outta the mutual funds and then sent the ringleader of Comet to jail! Yeah DST just paid any bill sent to them and had no audits. Had the dude not gone on vaca, then it would have never been discovered. His golf days and free lunches from DST executives were over baby! Standard accounting procedures and audits could have prevented it. The internal audit group was more concerned about people at DST wearing their name tags if they went to the bathroom. Management was clueless and paid any invoices submitted. It was all in the Kansas City Business Journal back in 1986
So you were saying your supervisor didnt value your time? Small raises? No respect for the time you spent on the job? And time is the one thing you give (to people or employers that you can never get back).
So its fitting that you basically took the supervisor's time, controlled it, by not picking him up and promptly driving him to the office with you. A bus he took, going 9 miles to the office. stopping at each bus stop for passengers must have taken at least 10 times longer than him riding with you. Multiply that by 240 working days a year, over a few years, thats ALOT OF TIME you took from him. So had he just treated you the way that you should have been treated - he would have saved hours by not riding the bus. Sounds like supervisor got the real short end of the stick! Hee - Hee!
I do not know if this falls in the topic of mismanagement. But my Supervisor always gave me pitiful raises and no pats on the back. I guess he figured I would work even harder to get both. So I moved about a mile from his place, and I drove the main route to DST each day which was 9 miles from my house. My supervisor rode the public bus, cause he had a medical condition and could not drive. I passed him almost everyday as he stood by the bus stop on the main road and never stopped to pick him up but once. He must have spent many extra hours each week on that dang bus.
Hey poster named mylittleminkahappy: I remember that manager that DST brought in from California. Total fruit cake! He brought divining rods into a 12 story office building to tell us he could find water under it, from the 10th floor! He also ordered and had a custom pool cue shipped to his DST office, showed everyone and then threw a fit that even a toddler could not rival when a ivory inset design was not the tint of white he wanted. Followed the gals around in the office with a camera and took pictures of them from behind and then used fuji film development and brought them in to show people the vivid colors? Accused people of doing weird stuff they did not do, I mean crazy stuff. Promoted a slacker to a Director at DST (that didnt last long) and brought Playboys to work. And the stories about Platos retreat when he didnt know if he was touching a man or woman? I mean REALLY DST! How could you expose your staff to such abuse and obscene perverted stuff on a daily basis? It would have been more polit had you hired someone to come into our office twice and day and throw dog pooop on us as we sat talking to clients on the phone. DST lost my respect totally
Had a Group Manager that was totally rude. And DST had paid to re-locate him from the Fresno area. Full relo, house, stock options, temp housing, etc. DST paid a bundle cause he knew Gould. But his secretary got a bit angry that she had to fill out Social Security qualification forms for the guy as he wanted full disability even though he was well and never sick. He claimed the KC area gave him asthma and he couldn't work at all. She took copies of his forms and anonomously put them in a inter-office mail envelop and sent it to the top leaders of DST. The guy then found himself on unemployment line. And his wife, already unhappy with the move divorced him soon after.
In 2007 DST purchased a large data center in the St Louis area. it was supposed to be kept quiet and the address only disclosed as needed. But a DST associate phone interviewing many random candidates (most of whom were not selected for DBA positions) were gleefully told the exact address! Yes they all were told the address, the places to eat nearby, etc. And it was to be kept quiet. Anyone remember the scoop on the data center????
There was a top V.P. in 1982 that used to have clients come in town to visit him. His office was right next to the President's office. His secretary, a tall blonde, had parrots as pets at her home. Often she would let them sit on her shoulder. They would sometime po-p. She would come into work, and sometimes I saw her in the hall, with parrot po-p down her back. I wonder how many clients saw that. The VP was either so blind or distracted, he never saw the po-p!
I worked with a manager that was clueless. She was promoted after having an affair with her manager at DST. So as the system changed, and datasets were renamed, she was clueless to the effects as she was so non-technical. She blew off the fact that clients had to rename datasets on their end, or the mag tapes they send us could not be read by DST (due to old datasets on tapes not matching new datasets on DST's systems). So 4 clients continued to send paid check tapes to DST for years with the old dataset name which was rejected and the data updates were never applied to the DST database. These were paid check tapes. The result was the client looking up checks on the DST system never had any cashed checks marked as "paid". So they 1. had to keep a growing cash balance in the checking account to cover checks already cashed, as reports showed the checks as not cashed, and 2. someone could say they never got a check even if they did, and get replacements sent, opening up massive fraud. For years it went on. Then the clients finally wondered why they had to hold massive cash amounts in checking accounts and no checks were being cashed by shareholders. Well its because "MS. Legs" at DST forgot to tell the clients of new dataset names during an MVS update. Everyone else had done it at DST except her. She never realized it was important. So she was given a job in her department as "trainer" so she could do no more client damages. So here is an example of an intimate relationship between manager and employee that cost the clients millions in lost interest on their huge cash surpluses wrongly held in dividend accounts. The mess was way to large to fix and data had been purged so it could not be fixed ever.
I knew a high level Manager that was getting an MBA from Rockhurst. However he didnt really do the work. He had his secretary do everything that was not classroom attendance work. So the secretary actually deserved the MBA, but the manager got it, and DST paid for it too! DST was such a poorly run company.
These are not exclusively management stories, but they are very DST stories. A few:
That redheaded ***ho-e who used to run the Town Halls walking to break rooms around BW and Centennial and asking people financial questions, like he was on Undercover Boss or something. He had no concept of how hard everyone there worked and how much they didn't want to be bothered when on their valuable break time.
When Thrivent got their CRM demoted, because he was the only manager with the courage to tell them they were wrong and had mistreated CSR's. They replaced him with a yes man, naturally, and that guy had to tell them no on several initiatives because they hadn't paid for the hours required to make them a reality. The replacement manager also blocked me from getting an interview for an outside promotion because he wanted to keep my work ethic and knowledge on his team. (But, of course, didn't offer ME a promotion to stay.)
When DST laid off a person on our team who was on medical leave during eye surgery, and then the guy who ran DRE got another job an put in his two weeks, but no one else knew how to do DRE, so , we had to decide who was going to try to figure it out based on the records he'd kept himself. We all wished we'd done more to take initiative, because figuring out DRE on your own without any training is difficult. Our team's management didn't enforce a rotation or require everyone to learn it, so we were screwed for at least the next two events, seeing as how no one else wanted to learn it.
When Vercie Lark liquidated his stock and then left the company as it was in decline, and now he sells himself as some brilliant consultant on LinkedIn.
When Tom McDonnell took an 80% pay increase after the first layoffs in 2008. People still pretend that guy was a positive force in the company, when in reality, DST would have been driven into the ground long ago without McCullough.
Last one, and very DST, was my manager at one of the departments housed in Broadway, telling me no when I asked to be trained on various tasks. Why a manager would not want to cross-train and actively decided to compartmentalize information, I'll never know, but that was part of the reason why I left DST. This promoted a culture of people essentially hiding information from teammates for fear of getting laid off, as if knowing something other people didn't ever helped prevent someone from being laid off.
Mid-Level supervisor downloaded the Bitcoin mining algo to his workstation back in 2011. Mined a bunch of bitcoin and then lost them all as the database was reorged and stuff was purged. He couldnt find his secret wallet codes either. So it was all lost! Hee hee hee hee!
There was a VP in KC who was the biggest pompous bully I ever worked around. He was a huge brown-noser, very calculating and deceitful. He was moved from management positions in TA, retirement, sub accounting, and then AWD. Destroyed careers along the way and drove many good folks out of the company. We all wondered how someone so horrible could survive for so long.....because he was in with the in-crowd he was protected.
My unfaithful manager went to a conference out of town with several other DST associates. Including one he was having an affair with (we didn't know that then). All of us were staying in the same hotel. So one night, late, after everyone was in their rooms getting read to sleep, one of the girls had the phone in her room ring. She answered just "hello" and recognized it was her Manager, who had called her room by mistake. He asked his girlfriend (by name) to come to his room for the night, cause the coast was clear and everyone has to be in bed by now, nobody will see you". She just hung up. I guess the next morning he wasn't sure who he had really called.... But that night we went down to the lobby and called the girlfriend's room in the middle of the night and she never answered. The whole conference trip was just his way of getting time with his girlfriend away from his unsuspecting wife. What a guy!
Way back when, in a time far far away, DST allowed smoking in the workplace. DST kindly furnished anyone a free small round black plastic ashtray with 3 divits in the sides to park your smokes. People would light up and park their smokes, then walk away, filling my workplace with smoke. My Boss was a light-up, park the cig and walk away to another area type smoker. I knew his brand. He always kept one unlite, sitting in the ashtray so he wouldn't have to dig thru a drawer or suit to find his pack. So I decided to really prank him. I took the same brand cig, removed the tobacco, then loaded the area inside that would be last to burn with a bit of p-t, then filled the rest and the end he would light with tobacco. Put in the ashtray and removed his cig. He lit up, took a puff or two, dropped it in the ashtray and went down the hall to chit chat with people as usual. By the time he returned to his area the p-t had burned and the stench was all over his office and drifting down the hall. He took the cig and flushed in it the john and then acted like he had no idea what had happened. It was funny watching him trying to open the screwed shut windows with those blinds set at the required 45 degree angle per H.R. "Maybe you will get a larger raise next year"......
In the 1980's there was a pretty gal added to the sales team with no real financial experience. She could chew gum and smoke. And tell potential clients whatever they wanted to hear. She would sign up clients and they they would find our escheatment module could not perform. Actually we rarely got thru all the nightly processing. She was not required to even come into the office. She just called to get ticket for different cities and scanned Computer World publications for conferences to attend. After 6 years she added one client and she also received a split of the profit made on their processing. She had DST pay for her dry cleaning, all food, drinks, cigs, gum, etc and its rumored she took her trips to visit relatives and wined and dined them. But nobody cared cause she knew the big guys running DST.
There was a Manager back in the late 1980's who received permission to us KCSI's 9Kansas City Southern Industry) private suite at the Royals stadium to entertain clients coming in for a client conference. Client and client services staff attended. Everyone watched the Royals game, ate catered food, drank expensive drinks and then most clients went back to their hotels after the game ended. A few clients stayed and drank more. The DST manager got totally wasted! He started having a food fight with the clients and they were taking turns throwing drinks at each other, with them mostly missing but splashed all over the very expensive "grass weave" custom and expensive wallpaper in the suite which was selected and installed by William Deramus's interior decorator. Food was ground into the carpets, carpets were soaked with beer and the entire place was trashed. it reeked of cigar smoke too. Once done, all left, the DST Manager thinking the Royals maintenance staff would clean it all up. However the Manager was WRONG! Cleaning was the responsibility of the owner's private cleaning staff - who found it a trashed suite, and called Deramus's secretary. She then he called the Manager! The Manager denied it being dirty, but Deramus's secretary told him he was lying and she had seen it all. The Manager then said he left early and the second highest seniority level DST person in attendance was responsible. Since this could not be disproved easily, both he and the 2nd in seniority employee were reported to the "purple palace" - yes the DST executive suite! And H.R. The Manager actually tried to drive out and "ploy his way in" as a KCSI staff member to clean the suite, but security realized he was lying and turned him away. He was later fired and the "2nd in seniority" was almost fired too. His career was toast. DST WAS NEVER ALLOWED TO USE THE PRIVATE DERAMUS ROYAL'S SUITE AGAIN!
Here is a mis-management story that was off the clock, but involved company staff. A woman in our department was getting married in a small local park. We were all invited, the manager too. The wedding ceremony had started, it was under a roofed pavillion area about 40 feet from the small parking lot. It was being taped by someone with a VHS camera on a tripod. The manager arrived late, during the ceremony. He pulled into the crowded parking lot as a few "non-related" park visitors were backing their cars out to leave. He had his window down and then screamed obscenities at the cars slowly backing out telling them to move. It was loud and very offensive. We all heard it so clearly and the audio of his tirade was caught on video tape for all time! He then walks sheepishly up to the wedding knowing he had made himself "known".
Well I had a guy in my area that was sort of the "go to guy", I guess a unofficial dept manager. He did not like DST and always complained under his breath. He started complaining about a young intern working at DST in some high school type program. Complaining it was against child labor laws and other stuff. The kid was in another area and it really didn't concern him. But people started repeating his claims for child labor law violations. Well the complaints got back to the kid's father who was not happy about it at all. That kid's father happened to be Bob Gould, President of DST Systems Inc. That guy was was placed on the permanent "do not promote" list as a result.
I am not sure if this is under the area of "mis-management" or more poor taste. My female manager here in KC was of course tasked with socializing with the NY clients when they came in for the DST sponsored client conferences. In her late 20's, she always drank a tiny bit too much at the social events. She was driving a couple clients, men, from a well known NYC bank/transfer agent around town to dinner and then afterwards of course to a few nightclubs. She stopped at her place with them to change in to more casual clothes and walked out of her bedroom in her b-a as she was changing clothes. They were shocked and insulted and promptly ask for a new Client rep the next week to replace her.
This is NOT, repeat NOT my favorite story about mismanagement. I truly hate this story. However it must be told and remembered as a huge management fail. In 1980 DST was a much smaller firm with most of it operations in the 301 W 11th (Deramus) building. The young Janitor there was not doing such a hot job (but who really cared) and so he was called into the H.R. department and fired. He was making $3.75 per hour. He went home and told his wife. She told him to go in the next day and ask for his job back and do it speaking with a V.P, that had befriended him in the past when they both saw each other as they worked after 5pm each night. So he did. The V.P. gave him the cold shoulder, told him his job was decided by H.R. and nothing could be done. The guy went to the 7th floor of the Deramus building, there was a snack/ lunch area up there. He opened the emergency fire escape door and went out on the stairs, jumped 7 floors to his death. His wife and kids were parked in their only car in front of the building on 11th street. $3.75 per hour. No mercy.
I had a Manager who finished High School, but only had 1 semester of college (he dropped out). He was hired to do low level work, but a female Applications Development Manager started having an intimate relationship with him and all of a sudden, he was manager of his own little technical department! He pretended to be a Rockhurst graduate by going with all the real Rockhurst alumni to bars on Friday nights, figuring if he hung out with them often enough he would be considered or mistaken as a Rockhurst grad. His honey was a gal who was a single Mom with a drinking problem. After a while he didnt want to be involved with her, so he introduced his best friend to her and she switched over to him, as she was desperate for any man. My Manager had a silly "Science haircut", ie, he looked like some shaggy dog, almost a Beatles haircut style, kinda like the guy on scooby doo cartoons. He was very limited in his abilities, we did his work for him, so he had to keep us all, and he only got his position by having that intimate relationship with that desperate female Manager. isnt getting something of value for s-x considered Prostitution?
Those figures I made up - and some figures were in the millions! Yes I always overstated (understating would be aiding tax fraud) and I made the figures big knowing shareholders would be angry, call the transfer agent, who would then call the manager
Holy Sh-t! This is next level af! You, my friend, are a hero!
There was a manager who dated one of the client services girls who worked directly under him. She felt invincible. Then she started throwing her weight around like she was in control of the department. She even wore evening gowns to work to get attention from other men. She was so disruptive to everyone that she finally ended up in another building, in a different client services group. However ALL the employees had lost any respect for that manager. There are hundreds of thousands of single women in town and he had to date an employee under him? He was a joke after that. The old saying is "don't dip your pen in the company ink well - it won't turn out to your liking".
How about the HC dumpster fire that went on forever under Boehm. The two companies never talked or shared ideas then Boehm left and they hired a dude to run brimingham who was around about 8 months and went their twice, then Ben Stillers older brother came into run KC and actually allowed himself to get kicked out of a conference room by someone who didnt know who he was all while the bald guy was sleeping with his sales team for a year and everyone knew it including Stone but nothing was done about it because they apparently married. it is not as exciting anymore around here. I think it may be time to move on.
This is SO FUNNY! I worked in client services, which required at least a 4 year degree. So I expected and welcomed meaningful work at DST. But when a cheap client didn't order enough tax forms one year, and was thus going to be late getting them out, as re-ordering from Comet Industries (Di-k Stuckey) took forever - my MANAGER decided to buy tax forms from a business supply store and have the client services staff (me included) type up thousands of 1099 forms on the 1 typewriter we had, and then mail them out before the deadline. So he ran a tax report with all the shareholders details and ask us to all take turns for about 5 days, entering all the data into forms with the typewriter. yes the forms would NOT be generated from the system. They would be done by hand, in the middle of a huge tax reporting year-end time, the busiest of the year. We were all ticked and of course the manager was NOT going to type any himself, not was his secretary. So I was given pages of a tax report, and typed everything correctly in all the boxes except "dividends and interest". Those figures I made up - and some figures were in the millions! Yes I always overstated (understating would be aiding tax fraud) and I made the figures big knowing shareholders would be angry, call the transfer agent, who would then call the manager and scream at him or probably go up to his boss and complain once they found out thousands of them were wrong! Yes them manager violated the BIG RULE - data must be system generated, for audit and generally accepted accounting purposes. The manager got canned shortly after that. When called into his bosse's office he actually thought he was going to be promoted to V.P. But he also harassed the women, made fun of the Catholic faith and smeared his boss every chance he got. So who knows if I help canned him or not. If your a client - order the right number of tax forms! Please!
How about the "state of the art" conference and presentation floor they put in on BW8? Tried to get water from the kitchenette sink once and got yelled at "THATS FOR CLIENTS!" Like WTF?! Am I supposed to use my hands to scoop water from the toilet? Is that for clients too? God forbid I get a cup of water - using my own cup btw since they're too cheap to provide any....wait, that was that id--tic "going green" cr-p some id--t came up with.
I had a manager years ago that got his hands on a bunch of DST promotional items, like wine bottle openers and other really nice stuff. He handed it out to everyone in the department, then a few days later ask for it back, saying it had to go to clients. And DST always said the "most valuable asset they had was their associates?"
Other than the Directors with high school diplomas? I saw a lead software engineer call of a guy about a self review “do you really think you exceeded expectations?” With a sneer, how do you figure that?” This by the reports cube one afternoon, no less than 20 people within earshot. Karma caught up to her real fast though, in the form of a cheating husband and divorce!
My manager told me to check his voice mail once and gave me his voice mail password....DST. I guess DST was the default when they set up VM. I used to call other people's VM from payphones and check their mails. Nobody ever setup a more secure password. Oh the humanity!
I knew a Manager that had it in for an employee. He would berate the poor guy, or just ignore him. The poor guy had been at DST many years (may have started in the 1979?). The poor guy was hoping for a small promotion to be over a small dept of maybe 12 people as he had been there the longest. When suddenly his manager called and meeting and announced a person from outside DST would be the new manager. This new person had no financial experience at all. So poor guy was distraught and sent a dead mouse to his manager's home in a little box. Manager probably knew who did it. Poor guy was permanently stalled as far as promotions forever....