Thread regarding CVS layoffs

Engagement Survey and Reality

We are a bunch of pharmacists and managers who were looking forward to positive changes under the new executive leadership of Karen, Neela, and Laurie. Unfortunately, we have been seeing CVS spiraling down in the last year with senior and division leaders who are completely disconnected from the real world and shoving more and more work down our throats with less and less consideration of the well being of the individuals where directors and district leaders are simply chasing the exceptions and numbers putting extra pressure on us instead of supporting us in the field.
Whether we are working in the stores or having a day off enjoying the family, we are asked and coerced to be on non stop weekly phone calls when customers are waiting in line in the store or baby needing attention next room, just to be belittled about results by the district leader joined sometimes by the regional who both never fail at times to call people by name and make them feel worthless.
Front store hours are cut to minimum with 30 to 40 hours of single coverage in some stores. External theft has increased where people are coming in our stores taking whatever the need with no one in sight to deter them. They blame us the managers for shrink, for bad customer service, for not able to sell carepass, for not being able to scan the out of stock having empty shelves, for failing compliance audits , store conditions and the list goes on and on when we are alone half the time when the store is operating.
They expect us to write action plans on our days off and jumping on calls to make us feel unimportant and insignificant . Self checkouts are being installed for more hours to be cut is simply a fact and has nothing to do with taking care of customers wait time in line. Customer service is built on personal interactions that unfortunately has been disappearing gradually in our store pushing now for a percentage to use the machines or else.
As pharmacists, we are looking to exit this company when the opportunities will arise. With the pandemic, they added the covid tests, the covid vaccines, the antibody tests with some of us having all 3 activities going on all at once allowing to use 2 or 3 extra hours a day. Using a little more payroll above demand is another used report threatening us to lose our job disregarding completely what we go through daily including IT issues, insurance problems and many more stoppage in workflow .
Continuous bullying to do your outreach call on weekends with a must to get your goals on immunizations or else you are a bad pharmacist. We are burnout at work individuals being helped by overworked technicians who are making way less money than fast food workers. We have now the virtual verification in the stores and our hours are being cut.
We know that the corporate salaried employees sitting behind the desks monitoring social media are going to comment on us being negative, whiney employees but we know well these are true facts what CVS has become. We are not asking for anything but have leaders who care for real about their employees life and work balance, their workload in a genuine way.
We are hoping that this post get noticed and shared with every CVS employee allowing them to add to this post and to be honest in their feedback when the engagement survey hit their stores in May. It is time to stop getting bullied by the district leaders and the regionals who have been changing their tone in the last few days selling how good they are and how much they care about us to influence the survey results for now and get back to their true colors thereafter.
For Karen, Neela and Laurie , we are really waiting and believing in your leadership and changes to be on their way. As a mother myself who volunteered to write for the group I am begging you all three to be the leaders of change focusing on the well–being of your team as sons and daughters with real genuine care. What will be your legacy?

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Post ID: @OP+1azNbu6j

19 replies (most recent on top)

First time you’re responding? We can see how many times you posted. 57 times.

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Post ID: @ctts+1azNbu6j

Totally spot on! I have never replied here only read but you are so spot on i have to. CVS made it hard on employees last year during COVID especially managers and pharmacists to rid themselves of the long term high oaid ones. Using AP as attack dogs and accusing everyone of stealing mow they have created such a horrible working environment no one wants to work here or stay here and now that jobs are popping up CVS is in big trouble staffing the stores. Beware of the AP team I have it heard it directly from one of their DAPL’s who is leaving because he feels they are being misled and used. Disgusting times for a once great company. Oh and yes where is HR and where is the empathy? Joke of a company at this point.

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Post ID: @cqeh+1azNbu6j

This years results will be tossed on an anomaly - bad year for their reasons - Corp will hide behind covid
While they can

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Post ID: @9has+1azNbu6j

Looks like they have taken on more debt than they can handle so they are scrambling. Most of the management looks stressed all the time.

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Post ID: @8ats+1azNbu6j

Someday new arrivals will take over the marketplace and will find a strong leader who will unionize everyone....someday it will get ugly...very ugly

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Post ID: @7cbh+1azNbu6j

This is so sad. I care so much but the pressure is real and relentless. My team are not numbers they are human. Be honest. Especially in the comments they cannot push it back to districts and stores if you write your concerns Take care be safe.

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Post ID: @7xop+1azNbu6j

Everything here is on point and 100% accurate. CVS is laying off it’s workforce under the guise of “cutting store hours” NO
“Store Hours” = Human Beings
There are no more people left to OPERATE the store.
REALITY CHECK
Looks like that $76 Billion Aetna deal was and IS too much. Next phase is CVS is going to start “Closing Stores” and then it will be clear that the hardworking employees that built this company through their EXCEPTIONAL customer service; are indeed being laid off so that way BIG PHARMACEUTICAL CVS can continue to perpetuate this out of control spiral, that they will blame on Amazon.

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Post ID: @6xpx+1azNbu6j

What/where is this group that you speak of?

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Post ID: @4oql+1azNbu6j

There is close to 90% acceptance rate in pharmacy schools. And many graduates. Cvs will meet wallstreet expectations by hiring cheaper help. It's a business decision to pay as little as possible and make as much as possible. It's an unsafe situation in Cvs pharmacies. Not a place to fill prescriptions bc it's too hectic an environment and I wouldn't risk my families life.

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Post ID: @3syb+1azNbu6j

Acceptance rate in pharmacy school is close to 90% where it was like 10-20% at one time plus so many schools.
It's all about supply and demand and meet wallstreet expectations. Every industry and profession changes overtime. Now with virtual verification and increased tech ratios there is little value and pharmacist is like street cleaner now. One goes and then get a new one. Anyone can get into pharmacy school now. Once your in even if you barely get by you can pass and get a license.

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Post ID: @3oyc+1azNbu6j

Amazing that the screen saver on the computer says Caring and Empathy, but the DLs and Regionals don't care about the employees and surely don't have any empathy for what we're going through. I lost a parent a few years ago, and my old DL was great. Whatever I needed, don't worry about coverage I'll work with your supervisors to get it covered. Last year I lost my other parent and my current DL said sorry to hear that, you're excused from tomorrow's conference call. Pathetic "leadership"

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Post ID: @1taz+1azNbu6j

Agree with a lot of this, however people also have to look at the reality of things.

Pharmacist worth has gone down year after year because of poor reimbursement and over supply (I am a pharmacist). We will eventually be worth $40 an hour or less in coming years, since they can’t touch pay they cut hours.

Front store retail is practically dead minus the very high volume front stores.

Also not sure if anyone knows but the dvp and svp and 3 above ladies worked in stores for 2 weeks each so change is coming. However they report to wall street ultimately so the change will probably consist of closing stores laying off managers and pharmacist all across.

The future is Bleak. I don’t think a survey will fix anything.

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Post ID: @1jvc+1azNbu6j

Which side are the Hr managers, Hr directors, Ethics line really on? definitely not on your side. People Don’t Leave Bad Jobs, They Leave Bad Bosses.

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Post ID: @1cay+1azNbu6j

I have been with this company for over 7 years as a store manager. I submitted my resignation few weeks ago since I can no longer take the abuse. Expecting to do the job by yourself for 3 to 4 days a week took a toll on me. I was a 2 X HOO-32 hours store with ACO and my DL expects 40 % and higher on usage. He is also enforcing a rule that the division put together for carepass "none by noon, I must be on the register and can not leave for the day till target is reached. Why not lower the carepass target by 40% when the ACO was installed matching the payroll hours they cut? For pharmacists, he is asking them "suggesting" to come early and stay late without pay to make him look good on wecare, mpco or will be invited to sit on a webex call to shame them. It is really insanity and no longer reality. With all the tasks in the front flying solo for 32 hours a week, being pulled in the pharmacy to help also disengaged overworked employees with a DL expecting more and more every day not listening but enforcing orders to keep his job safe made me throw in the towel. I really enjoyed what I do with meet and exceed reviews throughout the years but the time has come. I left behind great friends and great customers but I got my dignity back.

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Post ID: @1vgx+1azNbu6j

It never fails, they will always find ways to twist the engagement results looking better year after year by padding it with new questions. This year, I am sure they will add the Covid vaccination and when asked how much you care as a pharmacist your answer is going to be 10 regardless who you work for. They will add the no more ties piece for men and new red shirts with another 10 approval in the front. The results on paper will mask the real issues on how people really feel. A true survey needs to have the same questions year after year to be accurate but not at CVS.

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Post ID: @xex+1azNbu6j

I have been with the company since a technician to a pharmacy manager for over 15 years. Have seen enough but never said anything until this year. I am burnt and exhausted. I am looking forward to that engagement survey and so will my colleagues as well. We will finally speak up.

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Post ID: @cse+1azNbu6j

I agree with the author and the district leader reply. I hope that the post reaches out to the 3 lady top leaders that the store manager or pharmacist mentioned above so they can come visit some stores unannounced . They need to see reality versus a perfect picture store where hundreds of hours get spent on payroll and way more hours on role playing for a dog and a pony show. Or save the trip and look at the yearly employees turnovers telltale report in all retail positions including district leaders. I have almost 1 DL change per year.

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Post ID: @ras+1azNbu6j

I worked for cvs for over 40 years. Watch as many friends and family were let go .I retired in December because as a district leader I could not sell to my team what the company was asking. CVS was a great company. I am so sad to see what it has become. Praying things get better

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Post ID: @xsi+1azNbu6j

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