Are any other stores RAM positions being eliminated, I can’t imagine a store with only a RSM and no RAM at all??? This is a corporate location by the way. One of the RAMs at one of the stores in my area was told to transfer or find another job and she couldn’t be demoted either? She’s been with the company for about 8 years. This sounds off.
6 replies (most recent on top)
The company is overstaffed by around 400 RAMS across all markets ...inevitable they need to do something with them at some point
Not true. While a key holder in 3 different locations... I had all of my managers user names and passwords that they insisted I use while they weren't there (against policy). In one instance, one store had no managers for over 6 months and all was well. The managers literally cause more problems than anything because they lack experience. They know nothing. They never follow up. They make excuses and blame others.
Fact is they suck. They're not capable of hitting the goals because they're so complacent with walking around with their head in the clouds doing nothing. They don't even floor coach like they're supposed to. They bug you off the clock. They act like they know it all and are spiteful when you call them out. They argue when provided upward coaching. Entitled. I can go on and on but you get the point.
Poaching off mobile experts would be the only way you'd get sales because you couldn't do it legit. It's also funny you mention that because it goes to show how managers really think about their subordinates. Very hypocritical to what it should be and further highlights why managers are more a part of the problem than the solution.
With that being said... you managers have been petty and targeting people you don't like to get fired for years. You fail to realize that you actually work for the reps and not the other way around. Without the reps you wouldn't have a job. Let that sink in genius. The reality is that you've been sabotaging your position for years. If we woke up tomorrow and tmobile had no rams, I would celebrate with the rest of the mobile experts that you've been screwing over for years.
You can guzzle all the tmobile kool-aid you can muster but won't change the facts.
Just a heads up that there's more to running a store versus just selling. Not very conductive to a team atmosphere to give your RAM sales goals, because he's going to be poaching off of you, and I can guarantee you would be crying about that even more.
But hey, you're the average T-Mobile mobile expert. You cry and moan about most things.
Lol at the lazy managers down voting my previous post for suggesting they actually work for their pay. What a bunch of entitled lazys. Good luck with that.
Before ram, there were sales leads. Sales leads acted more like glorified sales reps than a Kool aid drinking manager. Much better dynamic imo.
Before working at tmobile, I worked for another carrier and assistant managers were still sales reps. In fact the top sales reps. You had to be the top sales rep to keep the assistant manager position.
At tmobile the non sense of rams standing around delegating all the work to everyone but themselves and claiming they "drive sales"... adds little value. Rams are overpaid and are borderline obsolete. They also aren't very qualified for the position in the first place and lack experience overall.
I say instead of cutting rams, give them individual sales goals that are higher than mobile experts. Make them actually work for the higher pay.
Nope. Happened here. They’ve been trying to get rid of RAMs for years. They’ll cut a bunch, business will suffer, they’ll rehire in a year or so. Rinse repeat.