Author conducting research on use of simulation calls as an up-skill or training tool. If there is interest. Contact us via firstname.lastname@example.org . Please include a description of your role in call center environment, describe your experience with simulation calls / test calls, and best contact method. We will reply to acknowledge receipt. If your role / experience are relevant, we may contact you for additional details.
Researchcallcenter2021@gmail.com is correct email address for this project