Fiserv has unfortunately become a dying breed in the fintech world with lousy customer support all thanks to Frank himself. He does not care about the people who have been there for years and has pushed people out the door. Quality people who are experienced with motivation to grow. There is no growth opportunity at Fiserv and the only raise you’ll get is the hair on your neck after yet another organization change that does not benefit you. He now is forcing people to move to a location who have been remote for years. People are leaving this backwards thinking company and leaving quickly. I feel bad for the clients as they will have no support for a complex software when all is said and done. You work 24/7 for free and get absolutely nothing in return besides a headache and an ultimatum. Do not work at Fiserv unless you enjoy being treated like a number with no way to grow. For some a large tech company who markets themselves as a “best place to work” it’s all changed now that Jeff left as CEO. Frank the tank is tanking this company with a vision that makes no sense to the average person. But as long as he continues to line his pockets with millions that’s all that matters.
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I had a client send an email to Jeff complaining about one of my employees. Jeff did care about clients.
I feel bad for all the customers and the years we spent assisting them, throughout the years, we built a great relationship with them, we became friends more than a "Client".
Maybe if we let these people know how much they are going to suffer when we all leave and be replaced by new faces, unfamiliar with them, unfamiliar with their system.
Frank needs to GO! as he is clueless about the entire operation , and what happens on daily bases. Longtime ago when I started with ImageSoft, it was epic. Year after year things got better and we grow to be Fiserv. most of the ppl worked together as team. We made a different, on everyday, we worked nights and long weekends on upgrades and patches, fix this issue and that issue to make sure our client and their client's are functioning and not missing anything.
I remember how excited we use to get to receive an email about new customer has joined us, joined Fiserv. Where was Frank at that time? where is Frank when we spend 3 days migrating data centers all day, all night? Where was Frank when the customer calls us and they are down and we need to jump on bridge line to get them back up? Where is Frank when a software patch goes wrong and we had to huddle to fix, test, QA, and patch again to fix the issue in less than 24hrs? Frank was NO where.
Now Frank walks into Fiserv, he has 0 knowledge us, we are Fiserv he is NOT. He is about and take away All That!!! He is not just taking jobs away, he is taking memories and relationships with it. I wish at some point we can vote for him to stay or to go.
What a huge mistake.
Yes I disagree to an extent with Franks stance on WFH. To get the best talent you need to allow Remote. I’ll go into an office , sure. But telling me to relocate or else is a complete BS move for someone who has given over a decade of service , works 24/7 to support our clients and has proven themselves to be crucial to the support structure. People started dropping like flies prior to this news because the culture shifted and everyone could feel it. Jeff cared about people and clients. Frank cares about Frank. Who’s going to support the products when there is nobody left ? Hire a bunch of NJ locals to support a software that takes 3 years to get any knowledge about. Sure that could happen. But who’s helping these clients who cannot operate their Bank or CU because their system is broken and no one can fix it?
I heard one of the dev managers has been covertly leaking info onto various online paste services .. I'm guessing there is an "anti-Frank" uprising about to occur. Grab the popcorn boys
Yes it is the CEO's call on how the company works. Outside the shills posting here everyone agrees WFH plays an important roll in hiring and retaining key talent.
Jeff cared a great deal about Fiserv clients and the company was not in a ditch. He did kick the can down the road on making strategic product decisions especially in AP. Yes the entire organization has excessive middle management. Frank had the opportunity to make hard choices if he could paint a vision of growth and investment in the company. Buying back stock is not a direct investment, real investment on existing growing products is going the other way. One observation Frank is a poor speaker makes little eye contact on a personal level nothing he does demonstrates basic leadership traits. He's an old school bully too bad he's allowed to run the company like one.
Frank is a clown and a half. He should be FORCIBLY removed by the board before he causes even more damage. A total joke among all clowns and can't even run a company worth the little red ball on his nose.
Your very long winded post really boils down to one thing. You disagree with Frank’s stance on work from home. As the ceo like all other CEO’s he gets to decide how best to serve our clients. Be honest, Jeff didn’t give a hoot about clients and now Frank has to fix the mess Jeff created. He believes the best way is to bring people back in the office.
Maybe they missed this memo ? https://www.washingtonpost.com/business/2021/10/12/jolts-workers-quitting-august-pandemic/