I am not saying it is unjustified, I just wish exec leadership cared. If your line staff is frustrated, burned out, on an exit plan, formally remote being forced into an office etc., how do you not expect this to impact client support/satisfaction levels?
In this mgt climate, it feels to me like you get results by fear of your name being on the next RIF list instead of the ORANGE culture I was introduced to.
I have worked for other companies prior to being acquired by Fiserv and I can tell you the pre First Data merger culture at Fiserv was the best I had experienced in my career and it is sad for me to see that erode away.