https://www.businessinsider.com/cisco-is-changing-a-key-role-on-its-sales-team-2021-10
Could anyone with subscription share this whole article?
5 replies (most recent on top)
This article is stupid and full of lies. This is the same writer that was asking for tips on here for LR's and posted his contact details. Eric Knipp reached out to him to try and get ahead of all the endless bad posts and talk about his C2E train wreck. He simply wanted to change the narrative despite reality. Anybody that works for Cisco knows Knipps quotes are flat out lies. TSA's do not and have not been focused on ONE product but an entire suite of products. Collab TSA's have always covered multiple products, DataCenter TSA's the entire compute or DCN product line, Security the entire line, EN the entire EN product line etc. Only exceptions were new product pursuit teams such as Viptella, Hyperflex, etc.
Click2Expert is a train wreck that has caused endless attrition of our best and brightest. EK has done nothing but ignore ALL feedback and reality to shove it down everybody's throat. All for his resume bullet points. EK has done more for our competitors than anybody in Cisco's history.
This C2E and Agile TSA is a disaster. They want to get rid of PSSs and make the TSAs a virtual call center. This is all about driving the cost down of the architectures. Cisco wants to go back to a routing and switching company. Since the pilot of this Agile TSA it has cost us business due to poor quality of support.
Does this mean the AMs and SEs will have to work now? Say its not true!
The answer is so simple. Cisco needs to invest in increasing the number of layers of management staffed by former Salesforce executives due to their captivating stage presence and mad twitter skills.
The arrogant TSA country club is over. Get in line or get fired. Cisco is a networking company - either learn routing & switching or find your way elsewhere . No more feeding on the fat of the company refusing to get out of your comfort zone because your main area of expertise is to fiddle with a corner of a niche product,