It's bound to happen. They are so off course and blinded to reality. When the majority of DMs and above have lost touch with retail it's inevitable. Unfortunately the path they are going down is in the wrong direction. They will accidentally destroy Corp retail due to corp greed, ignorance and poor leadership. It's easy to see from within the trees but they are blinded by a forest of ego and cheered on by poor advise from "advisors" telling them what the "numbers" say. What happened to listening to people doing the job? The reality is that it's misinformed people who lead calls that haven't had REAL retail exposure for years with other lost people giving advise from home. This is a social issue between the haves and have nots. Our leaders have become politicians and only their personal interests matter. They think they are doing right for the company and it's sad because they are so off base. Shaking hands with Goodell, having famous people in your promos or winning fake awards provide their motivation and ego boost. They continue to go down this road and double down on "d-mb" and there will be no saving a once great infrastructured company. Once you go too far there is no turning back and the cliff's edge is under our feet. We will be a denim blur. No matter how good the product, if you don't take care of the people who take care of your customers you lose. Customers have already been trained to seek out corporate stores and hide from agents. Corporate retail is the LAST refuge of problem solving. Sales incentivised agents will never provide the services that our customers require. The best network and poor customer service will lead to failure. I can see the AT&T girl already saying, "At AT&T WE take care of our own customers". We did not learn our covid mistakes about moving the needle too far when they changed our retail model when covid started. We had no bounce back. And yet our road map is to continue to change under the guise of "where people want to be met" based on covid rules. Calling in to get help is a 50/50 cr-p shoot with severely extended wait times and less than desirable results. Just the experience we lost due to attrition is already irreplaceable and has immensely impacted our ability to succeed. When you have a socialist leader from another country that doesn't understand our culture this is the result. Employees are disposable in his mind. Greed is his motivator. Tell me I'm wrong. The facts are staring at you in the majority of retail stores. The proof is all around us and yet they ignore it. When did our decline start?
Think back. Its not hard. Outsource and downsize is their answer. From I.T., to customer service, tech support and now retail. Has this outsourcing put us in a better position and made us a better company? A book will be written about this someday. "Verizon: A Step by Step Guide on How to Destroy Success in America". Value your employees. Do this 1st or you will be last. I may be the author.
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This was posted in another section but belings here too.
I love that they're wasting they're own time downvoting posts. It shows that they have read and comprehended what we're all saying. Good confirmation that the message is getting through! Too bad it also shows thats how much they care about their employees.
Down votes come from two places. First, the HR recruiting department. Which pretty much makes them lying pigs. Second, is the district managers who are over paid do nothings. You know the ones that own an overly big house for taking zoom calls and doing store "pop'ins" Famously posting in group chats "way to go Blake" when Blake rings up an order.
I don't get where all the downvotes are coming from...every post that speaks one ounce of truth has a plethora of down votes. Any down voters wanna speak up on why you come to a site like this, then boo and down vote any bit of truth? Tell us what you think of the current state of our company...or maybe you work upper corporate and have no clue what it's like in the shoes of the current rep.
I can understand and see your Gamestop comparison. Spot on.
I've said it once and I'll say it again, we're turning into GameStop.
@gzu+1eMZw9Uf "They want me to manage inventory, assist with closing and opening the store, handle irate customers, make cold calls and do telesales cr-p…ALLLLLL while putting my pi$$poor commission check in the hands of emotional customers."
You forgot to add in dealing with our systems daily is depressing in itself.
You should know... A ton of people feel the same as you about this company now. Customers and employees both.
This was all part of Hans’s plan. Run the company into the ground.
I get more and more customers every day that are growing dissatisfied with our network AND customer service.
If they pay me to just clerk then that’s what I’ll do. They want me to manage inventory, assist with closing and opening the store, handle irate customers, make cold calls and do telesales cr-p…ALLLLLL while putting my pi$$poor commission check in the hands of emotional customers.
I’m not doing the managers job and I sure as H*LL won’t be putting the effort I use to into the lame company.