Not being well received!
6 replies (most recent on top)
EA3.0 - ah yes, move it all further offshore into lower cost/quality jurisdictions and raise the price.
Of course not. Look at the mess they are calling EA 3.0. It was billed as something customers were asking for yet in reality it a Frankenstein of portfolios that require all types of commitments at prices above 2.0. No one can clearly explain it or it’s advantageous and partners can’t figure out how to make it work with their systems. It also doesn’t help that MM froze funding for the operational support the teams need to make 3.0 work correctly. Lastly the terms and program booklet keep changing so it’s hard for anyone to determine which end is up with the program. But don’t worry, MM will lead the charge to fix in with EA 4.0.
And the mandatory DNAC inclusion... how did that product ever end up being such a train wreck.... the cloud version went really well too.
The cable companies come to mind with this tactic. As we all know customer sat there is terrible.
Actually, most customers prefer subscriptions.
When it’s provided for free and “seeded” then renewals come back after three years and expect a premium. How strange that customers react .