Executives surround themselves in an Echo Chamber where they convince themselves they are superior to TMobile. Whether it’s the monopolistic history, screwing customers with contracts, fees and bogus charges, wrecking companies like Dtv and HBO, the masses of consumers in general view ATT like a wart.
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Senior management is busy buying high and selling low companies after raping and pillaging intellectual property.
Im a consumer and I enjoy ATT services such as Direct tv, 1g fiber, 4 wireless phones from ATT. Consumers have a choice and so do I . My family will stay with ATT services.
I will not buy any T products or services. Not about to pay for poor leadership decisions that resulted in 100B debt. What a horribly managed company, living off the proceeds of the past 100+ years.
Listen…..and I have. T-mobile’s coverage still sucks!
I cancelled my account after almost 40 yrs. Poor support, bogus fees kept going up every couple months.
I cancelled my AT&T account six years ago because the service was cr-p and I worked at AT&T at the time lol. If you can't even retain your employees as customers, something is fundamentally broken.
The one thing that failed after failed merger should have taught us is that the "C" suite is immune to the consequences of their failed "leadership".
What this has to do with layoffs (for the topic Karen):
We work for the customer. If the customer is not happy, they switch to a different provider and AT&T loses revenue and market share. Fewer customers means less need for employees to advertise, sell, engineer, install, and maintain the product. As well as managers to watch employees work and generously compensated executives to pat each other on the back.
Less need for existing employees means layoffs.