Thread regarding Ascension Health layoffs

Incident MTTR increased sharply over the last few weeks.

Really? You didn’t see this coming?

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| 1301 views | | 5 replies (last )
Post ID: @OP+1ehn9jZD

5 replies (most recent on top)

Is ANYONE outside the St Louis team surprised? The outsourced folks have no idea how to route tickets and fix issues! The proof? Number of really angry customers.

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Post ID: @2rna+1ehn9jZD

MTTR = mean time to repair or mean time to restoration.

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Post ID: @1goy+1ehn9jZD

what's a matter???

metrics....

you know it's our fault for not training/providing better documentation/etc.

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Post ID: @axw+1ehn9jZD

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