Fisserv has so many issues that we could go on about them for days. Those whose job it is to address these issues seem to be doing nothing at all. I don't think that they are powerless about it. Of course it is in their power to fix, if not all, than certainly a lot of the mess in this company.
However, for some reason they pretend not to notice the problems?
It's as if it's someone else's problem.