People tend to criticize a lot and always have complaints, but rarely does anyone offer any solution. I'm thinking what would I do here if I were one of the top dogs, something that would make me happy and my employees and the shareholders? Is that even possible?
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Yo, El Grincho @1ugn+1epJyYE9, smh, might want to do a little research regarding who this 'non profit' answers to: https://www.stltoday.com/business/local/how-a-st-louis-based-health-care-system-became-one-of-the-nations-biggest/article_c07ada87-ab74-5175-a0b0-5219dd7b95f1.html
Automation and AI is the future. I agree with a lot said here but you either have to get on the train or get left behind when discussing automation. It is the future and like it or not, the speed is only going to get faster.
@1ugn+1epJyYE9 - You get one downvote from me for being mean and nasty during the holiday season.
There are not shareholders Stupid! This is a not or profit company or is suppose to be.
Fire Eduardo and his joke of a team!! That will be a good start.
Make an effort to rebuild bridges with former staff. They are in general the most qualified to support the environment, try to recruit them (yes, you will have to compensate them well.) Even if they don't want to come back, mended bridges will make them more likely to recommend Ascension and not contribute to its negative reputation.
Also, forgot to add that the ai/automation push drives people away. Ai/automation should be used as a tool to assist staff and not replace them. Rework job postings to better indicate what they actually do with less buzz. Above all else make the environment worth working in again and actually value the staff (not just the software developers.)
Ditch HCL and insource support, ensure SME's are on the ground or nearby for all facilities. Operate like a normal business and rationalize management positions (eliminate 75% of the management and their positions. Especially Eduardo.) Hire competent and experienced management at all levels. Hire mostly competent and experienced support staff (80%.) Rationalize industry buzz (ai, chatbots, cloud, agile, sdwan, etc) into the environment where it makes sense (Ex: agile breaks in brownfield infrastructure deployments but could potentially work for software development as it was intended) instead of forcing a square peg into a round ho-e. Understand that each market is it's own entity and central control will lead to failure, standardize what can be but don't force it. Stop presenting IT costs as a burden, Ascensions investments make more than enough money to support a competent IT department. Ask actual on the ground staff what they want instead of telling them what they want.