Was just sent a exel file with a listing of job reqs. They are hiring 10 Phillipines managers for the corporate IT helpdesk. Each manager can have 20+ direct reports. They also have 7 reqs for phillipines "techs".
With the American economy trying to recover this company is choosing to hire "techs" that only have script reading skills and are dirt cheap. More and more people are choosing just to submit a ticket vs actually taking an hour of time going in circles with these "techs".
There are less then 90 actual techs state side and 400+ offshore in PH. This company just wants warm bodies taking these calls and doesn't care if your issue is resolved.
9 replies (most recent on top)
Absolutely accurate assessment.
One of our corporate bosses gave the teammates a cheap box of chocolates that threw right in the garbage after he left my office. Then there was an "employee appreciation day" (more propaganda in the unflushed toilet) for the staff and they literally gave out dollar store cr-p and everybody laughed and acted like it was so cool, awesome, etc... and we sat there fuming. Our expressions could not have been mistaken. Me and another gal were canned not long after, and all the other teammates remaining were warned that would happen to them too if they didn't work a zillion times harder and got the pizza fridays with screaming the mission statements/propaganda. They did, and got canned themselves a year later and replaced....with young, cheap, debt ridden labor. usa, usa
The clowns at the top clearly don’t understand what it takes to provide IT support for a company this size. All they see is the big head counts and the salaries that adds up to; and it becomes a target for leaders looking to pay themselves on the back for making savings happen. Meanwhile the rest of the company needing IT support get substandard results which then gets blamed on whatever workers remain. Apparently the way to solve this is to bring in new id--ts to implement proven sh---y solutions in support design and staffing to try and get a different outcome.
Offshore = Foreign Workers--cheap/exploitable by the American empire
Why not hire AMERICAN workers instead of foreigners? Oooh, profits over people. US empire imperialism
I don’t mind working with global teams and
I am sure the off shore team are appreciative for their jobs but I feel like they are exploited for low pay and they have to work U.S. hours. That means working night shift every day! Can’t imagine the toll that takes on a person and probably can’t spend as much time with family.
I don't understand why the company doesn't consider the infrastructure of the region when making these decisions. Being on an island which is prone to hurricanes and earthquakes, the speed to restore electricity/phone/internet is obviously not as fast as it is onshore.
The problem is that offshore staff have really low wages. A position in the US pays $75,00 a year and in the Philippines it pays $12,000. That doesn’t make it right though. On my team, every staff member that leaves or retires results in another offshore staff member.
The script reading techs who are difficult to understand are frustrating. I'm not blaming them but language barriers are real. Training and knowledge are real. The save a buck outsourced labor sucks.